Digital Platform Operations & Evolution
We maintain, support, and develop enterprise DXP, CMS, and e-commerce platforms. Our experts cover monitoring, incident management, releases, integrations, and roadmap development with clear ownership across operations and change. You retain control of business priorities, budgets, and content approvals.
KEEP YOUR PLATFORM STABLE WHILE DEVELOPMENT MOVES FORWARD
Sii connects day-to-day digital platform operations with development and continuous improvement. Incidents, releases, integrations, technical debt, business requests, and improvement ideas can be managed through shared governance and coordinated backlog – helping you reduce handoffs between IT, marketing, e-commerce, and multiple vendors.
ACHIEVE MORE WITH SII x DIGITAL PLATFORM OPERATIONS AND EVOLUTION
Digital platform operations and maintenance
Keep business-critical digital channels stable and predictable with ongoing monitoring, observability, incident and problem management, root cause analysis, and application support. Depending on the agreed scope, we also cover releases, environments, logging and alerting, patching, backup monitoring, and security operations. Clear operational ownership helps limit disruption and gives your teams better control over platform health. We also help prepare for product launches, major campaigns, and financial results publications with agreed readiness checks and support coverage.
DXP and e-commerce development
Keep maintenance and development moving in parallel. Sii delivers everything from bug fixes, component updates, and workflow changes to new features, integrations, customer journeys, commerce processes, multi-market rollouts, and larger roadmap initiatives. This lets you address day-to-day platform needs while continuing planned development.
Business, marketing and IT Service Hub
Give IT, marketing, content, e-commerce, and product teams one point of contact for platform-related requests. The Service Hub can handle incidents, service and change requests, publishing issues, access and configuration needs, integration problems, and improvement ideas. We can work in your existing tools, including ServiceNow, Jira, and Azure DevOps, keeping requests within established workflows and routing them to the right support or development path.
Platform governance and continuous improvement
Turn operational insight into clearer platform priorities. Sii experts combine service and backlog reviews, SLA and KPI tracking, incident trends, quality reviews, and platform health checks with recommendations across performance, accessibility, UX, SEO/GEO, AI search readiness, content operations, and commerce operations. Prioritized improvements can then move from recommendation through design, development, testing, release, and measurement. Additionally, practical guidance and training help content teams use existing platform capabilities more effectively.
Transition and platform takeover
Take over an existing DXP, CMS, or e-commerce platform without making a rebuild or migration a prerequisite. Sii manages discovery, technical and operational assessment, documentation and access review, knowledge transfer, shadowing, reverse shadowing, hypercare, and stabilization before assuming the agreed service responsibilities. The phased transition helps preserve knowledge and establish the monitoring, backlog, documentation, ownership, and governance needed for ongoing operations. The service can start with a selected website or agreed set of responsibilities, following an assessment of shared dependencies.
WHY PARTNER WITH SII FOR DIGITAL PLATFORM OPERATIONS AND EVOLUTION
Advanced technology expertise
Sii’s vendor-neutral expertise spans DXP, CMS, and commerce technologies, including Adobe Experience Manager, Sitecore, Optimizely, Drupal, Umbraco, Adobe Commerce, Shopify, Salesforce Commerce, and commercetools. This allows Sii to support both single-platform and mixed-technology environments, including headless, composable, and custom solutions.
End-to-end support
Our specialists combine DXP and e-commerce expertise with Application Management, Service Desk, IT Operations, Cloud, DevOps, Cybersecurity, QA, Integration, Data & AI, and Marketing Services. Bringing these capabilities together reduces handoffs between teams and vendors and supports both day-to-day operations and ongoing platform development.
Custom solutions
We adapt the service to your platform, processes, tools, criticality, and required coverage. Our experts can work with ServiceNow, Jira, or Azure DevOps and support integrations with ERP, CRM, PIM, DAM, OMS, payment providers, analytics, and marketing automation systems. Support can range from business hours to 24/7 or follow-the-sun where required.
Global references
Sii’s DXP references include multi-market solutions such as Tikkurila’s Drupal sales portal, supporting the group across 10 markets. This experience is relevant to multisite, multilingual, and multi-market environments that need consistent platform management while serving different brands, markets, and local teams.
DIGITAL PLATFORM OPERATIONS AND EVOLUTION news & projects
WHAT YOU NEED TO KNOW
Read our FAQ
Digital platform operations cover the ongoing work needed to keep DXP, CMS, e-commerce, portals, and connected applications stable in production. Depending on the scope, Sii can provide monitoring and observability, incident and problem management, application and integration support, release and environment support, security operations, and SLA/KPI monitoring.
Traditional Application Management Services focus primarily on application maintenance, incident handling, and change requests. Digital Platform Operations and Evolution combines these activities with ongoing development, larger roadmap initiatives, platform governance, and continuous improvement for DXP, CMS, and e-commerce environments.
Yes. Sii can take over an existing platform through discovery, assessment, documentation and access review, knowledge transfer, shadowing, reverse shadowing, hypercare, and stabilization. A rebuild or migration is not required before the transition.
Yes. The Run + Change + Continuous Evolution model combines day-to-day maintenance with ongoing enhancements and larger business or technology roadmap initiatives. Shared governance aligns both workstreams, with agreed incident priorities and planned development capacity.
Yes. The scope can combine DXP and e-commerce managed services with application support, Service Desk, DevOps, cloud operations, QA, security, and integrations. The service can be adapted to the platform’s criticality, required coverage, and operating model.
Yes. Sii can work within your existing processes and tools, including ServiceNow, Jira, and Azure DevOps. The Service Hub can also use Teams, Slack, email, a client portal, or other agreed tools for platform-related requests.
It can. The Service Desk can provide one point of contact for IT, marketing, content editors, e-commerce, and other platform users. The scope can include request classification, service requests, and support across agreed service levels, with full L1 configured where required.
Yes, where platform criticality requires it. Support can be configured for business hours, extended coverage, 24/7 for agreed services, or follow-the-sun delivery, with SLA and escalation rules defined for the engagement.
Day-to-day platform operations provide insight into actual usage, recurring problems, and areas for improvement. Sii combines this knowledge with expert reviews across UX, SEO/GEO, accessibility, performance, analytics, technical debt, content and commerce operations, automation, and security. Prioritized recommendations can move into the backlog and then through design, development, testing, release, and measurement.
Yes. The service can cover multisite, multilingual, and multi-market environments spanning multiple websites, brands, workflows, and local teams. Sii can combine ongoing maintenance with development, governance, and support for business users working with the platform.
Yes. Sii can support commercial, open-source, custom, headless, and composable platforms, including environments built from multiple technologies and connected systems.