About the client
Staples Solutions is a leading provider of workplace products, services, and solutions, supporting small, mid-sized, and large businesses in Europe. Headquartered in the USA, the company is operating in 15 countries.
The challenge
The client needed support and maintenance of the ServiceNow platform along with expert advisory on further development activities related to the architecture.
What we did
- Took over the platform from the previous vendor
- Delivered the ServiceNow support team, working in the 24/7 model
- Managed escalations to ServiceNow
- Provided advisory services of an architect for further development and integration of the platform
Benefits for the client
- Optimizing the decision process regarding the platform by access to expert advisory
- Undisturbed business continuity for business and IT users
- Workflow optimization ensuring more efficient communication and cost savings
- Design improvements and ongoing development based on a defined SLA
