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Technologies & tools

Join the Sii branch in Odessa as an IT Support Specialist.

You will be responsible for on-site and remote support of internal users. We ensure the possibility of development in the areas of application support and IT infrastructure.

The person in this position should have at least six months of experience as an IT Support Specialist or related.

Your role

Logging requests and analysis of causes of malfunctions of user workstations
Remote technical support for users in the area of system software, application software and hardware and peripheral devices
Close cooperation with 2nd and 3rd line support
Handling of ITSM requests in accordance with ITIL practices
Monitoring of open tickets and informing users of their current status

Your skills

Very good interpersonal and communication skills (communicativeness, openness, empathy)
Good organisation of own work
Good command of spoken and written English
Knowledge of MS Windows operating systems
Good knowledge of computer hardware construction and basic configuration elements
Knowledge of MS Outlook and Teams application configuration and MS Word, MS Excel functions
Practical knowledge of MS Active Directory service

Job no. 211129-EICFS

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Why Sii

Strong and stable employer

financially stable company, competitive salaries, contracts in EUR

Fascinating projects

prestigious brands from around the world, long – term contracts and preferred partner status for many clients

Technology expertise

{axdata: internal_number_workers; 8 000} experts, partnerships with biggest vendors like Microsoft, Amazon, Google, SAP

Invest in your development

workshops, webinars, training platform, and technology blog – you choose

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

Attractive benefits package

private healthcare, special funds for passions realization, language courses and more

Great, comfortable offices

perfect place to work, integrate, have fun together; possibility to relocate

Remote work

home office or hybrid work possibilities

Fun

integration events for you and your family

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