Possible locations
  • Bialystok
  • Bydgoszcz
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Wroclaw
  • Remote work
Technologies & tools
  • ITSM
  • ITIL
  • L1/L2/L3 support

We are looking for a Leader who will support our Client in shaping the automotive world with a significant reduction in road accidents and collisions. responsible for leading a multi-disciplinary team specializing in supporting engineering tools – for a safer, greener tomorrow and autonomous driving solutions.

Your role

  • Lead a team of L1,L2,L3 support technicians ensuring high-quality service delivery and adherence to SLAs
  • Develop and implement IT service management strategies, policies, and procedures in collaboration with the service partner to optimize service operations
  • Coordinate with the service partners to ensure effective resource allocation, workload management, and staffing levels to meet service-level targets
  • Monitor and report on key performance indicators (KPIs) related to incident management, problem management, and service desk operations
  • Collaborate with internal stakeholders and the service partner to identify areas for service improvement and implement process enhancements
  • Provide guidance and support, including coaching, training, and performance management
  • Act as the escalation point for major incidents, problems, and customer complaints, ensuring timely resolution and effective communication
  • Conduct regular meetings and performance reviews with the service partner to address issues, track progress, and foster a collaborative working relationship

Your skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 5 years of experience in IT service management, with a focus on managing L1 and L2 support teams
  • Supporting at least 2 of GIT, GERRIT, Jira, Jenkins, Kubernetes, Docker, Artifactory, Polarion, Doors, and Datadog tools in current or previous projects
  • Practical knowledge of ITSM processes e.g. ITIL
  • Strong familiarity with IT automation technologies such as Terraform, Ansible, Chef, Puppet, cloud formation
  • Proficiency in Cloud Infrastructure (AWS) is a distinct advantage
  • Experience in the development of automated configuration management processes and procedures (preferably in the automotive industry)
  • Knowledge of Agile frameworks: Scrum, Kanban, or XP
  • Excellent written and verbal communication skills in English

Job no. 240417-P0UUJ

Why Sii

Great Place to Work

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

More

Fascinating projects

prestigious brands from around the world, long-term contracts with many clients

More

Projects suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

More

We share the profit with Workers

last year we allocated PLN 23 M to this benefit

More

PLN 1 000 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

More

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

More

Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

More

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

More

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

More

True values

these are not empty words – we’re guided by them every day

More

Fantastic atmosphere

created by all Sii Power People

More

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

Show more Show less

Join us

Allowed extensions: DOC, DOCX, PDF (max 5MB)

Your message was sent successfully.

Thank you!

Find out more about Sii

Sorry, something went wrong and your message couldn’t be delivered.

Please refresh the page and try again.

File upload error

No file was uploaded

Incorrect file size (max 5MB)

Invalid file format

Empty file

Processing...

Do you have a friend looking for a new role?

Bring them to Sii and receive a bonus

Introduce your friend
We hire them
You get up to PLN 8 000

Recommended person data

Allowed extensions: DOC, DOCX, PDF (max 5MB)

Your data

Terms and conditions
Introduce your friend to Sii
If she/he joins us
You get up to PLN 8 000

Your message was sent successfully.

Thank you!

Find out more about Sii

Sorry, something went wrong and your message couldn’t be delivered.

Please refresh the page and try again.

File upload error

No file was uploaded

Incorrect file size (max 5MB)

Invalid file format

Empty file

Processing...

Apply now Recommend a Friend

SUBMIT

This content is available only in one language version.
You will be redirected to home page.

Are you sure you want to leave this page?

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden auf die deutsche Homepage weitergeleitet.

Möchten Sie fortsetzen?