JIRA for end users

Why take this course

If you use Jira daily, you know how critical it is to be efficient. This training is designed to help you go from just using Jira to mastering it. You’ll learn to manage your tasks, collaborate on projects, and ensure high-quality data standards—turning Jira into your greatest asset.

What you'll learn

• Navigate the interface: Confidently use Jira and its key features.
• Personalize your experience: Understand how to customize your settings for maximum efficiency.
• Speak the language: Learn Jira terminology and understand the different user roles.
• Manage tasks like a pro: Take control of your workflow, from identifying next steps to assigning tasks for review and approval.
• Collaborate seamlessly: Verify content in Confluence and manage access with ease.
• Work smarter: Quickly find tasks that need your attention and translate business requirements into actionable items.
• Improve data quality: Learn how to maintain high-quality data within your organization using Jira.

Certification & Exam

Upon completion of the training, you will receive a certificate of participation, confirming your skills as an effective Jira end-user. There is no final exam—all you need is active participation in the classes.

Who is this course for

This training is for anyone who uses Jira in their daily work. It’s perfect if you’re new to the tool or want to deepen your existing knowledge to fully leverage Jira’s business solutions.

Topics covered

• Jira and Confluence as a collaboration platform – role and usage​
  • Presentation of tools​
  • A way to access tools, relations​
  • Task and project tracking​
  • Reporting (time and status)​
• Process and training division of users: End User, Business Administrator, System Administrator​
  • Available Jira projects​
  • Roles and Permissions​
• Process flow from the end user’s perspective​
  • Author​
  • Reviewer​
  • Acceptor​
• Complex diagrams:​
  • Workflow​
  • Notifications​
• Data security and visibility​
  • Available security levels
• Report management​
• Tailoring requests to needs​
  • Collecting data in Jira​
• Tips & tricks: working with large amounts of data, export / import, JQL – advanced search​

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