Become a ServiceNow Administrator

Why take this course

Dreaming of a career in the rapidly growing IT industry? If you want to learn the Now Platform from the ground up and gain practical skills to manage this technology, this course is for you. You’ll learn how to navigate the platform, manage users, and work with key modules like ITSM. This will prepare you for the Certified System Administrator exam, and the best participants may even get a chance for an internship at a ServiceNow Competence Center.

What you’ll learn

• Understand what the Now Platform is and how it’s used.
• Learn the basics of ITIL and how the Now Platform implements its solutions.
• Master user, role, and group management, as well as the fundamentals of security.
• Become proficient in working with key ITSM modules (Incident, Request, Change).
• Learn how the Service Catalog, Knowledge Base, Flow, and Workflow work.
• Learn to configure notifications and manage the user interface.
• Gain knowledge in reporting, automation, and system settings.

Certification & Exam

This course fully prepares you to pass the Certified System Administrator exam from ServiceNow. After completion, you will be ready to take the exam and obtain certification.

Who is this course for

This course is for both beginners who have no prior experience with cloud applications and for existing Now Platform administrators who want to solidify or expand their knowledge.

Training schedule