About the client
A Swiss-based manufacturer that specializes in producing high-quality transducers for measuring electrical parameters. They are a global market leader in their field, with a strong focus on quality and precision in their products.
The challenge
Our client was seeking a new vendor to take over the maintenance of their ServiceNow platform and help them plan for its future use within the company. They were looking for a reliable and experienced provider who could ensure the smooth operation of the platform and help them maximize its potential for their business needs.
What we did
- Seamless knowledge transfer from the previous supplier
- Assuming complete responsibility for the ServiceNow maintenance from the previous vendor, guaranteeing unparalleled expertise & support
- Creating a roadmap for implementing new ServiceNow modules & expanding its capabilities
- Planning & controlling the ServiceNow platform’s architecture & integration with other systems
- Creating a dynamic backlog of future development requirements to keep up with evolving organization’s needs
- Developing new features based on the requirements from the backlog & releasing them into the production environment
Benefits for the client
- Maintenance and improvement of business-critical ITIL processes essential for standardized and quality-driven service management
- Reduction of the number of incidents
- Increasing work efficiency through self-service
- Improvement of business-IT communication
