Sii Poland
SII UKRAINE
SII SWEDEN
Sii Poland
SII UKRAINE
SII SWEDEN
As a certified ServiceNow partner, we will help you turn your customer service into a revenue generator and improve customer loyalty with one platform.
Sii will provide you with a dedicated workspace that consolidates all agent interactions, SLAs, and outsourced services in one spot. You will experience multiple benefits:
We’ll help you make your customers able to resolve many issues on their own:
Sii will help you use AI that automatically summarizes key details and drafts resolution notes:
With Sii’s help, you can collect, structure, and analyze your customer data for actionable intelligence:
Sii has strong ServiceNow partnerships in Poland, Sweden, Denmark, Switzerland, Austria, Germany, the UK, and the USA. These alliances prove our capability to implement CSM projects worldwide – and reduce resolution times by up to 80% for multinational energy and IT service providers.
Our 50+ ServiceNow experts come from diverse industries, ensuring that your CSM deployment is tailored to real business needs. With flexible engagement models, we can scale quickly – to deliver measurable improvements in as little as a few weeks.
We integrate ServiceNow CSM with other key systems in any IT landscape – from ERPs to in-house platforms. We cover consulting, configuration, training, and ongoing support – so you get a reliable partner for every phase of digital transformation.
Our step-by-step approach
Read out FAQ
ServiceNow Customer Service Management (CSM) is a solution that unifies case management, omnichannel support, and workflow automation. It helps you deliver faster resolutions, upgraded processes, and a better customer experience. By centralizing information and connecting teams on the Now Platform, you reduce escalations, improve agent productivity, and boost satisfaction rates.
The Agent Workspace consolidates customer data, relevant knowledge articles, and SLA-driven tasks into a single view. Agents can quickly access case details, update records, and collaborate across departments. This convenient access reduces resolution times and errors, and delivers higher-quality support.
Now Assist uses generative AI to automate key tasks like summarizing case details or drafting resolution notes. By integrating chat context and historical data, it accelerates interactions, freeing up agents to focus on more strategic decisions. The advanced chatbot capability helps your organization handle higher ticket volumes with a high level of quality.
ServiceNow Virtual Agent and chatbots can handle repetitive queries and routine tasks, but they’re designed to augment – not replace – human agents. When difficult or sensitive issues arise, Virtual Agent transfers customers to a live support representative – to provide a personalized, empathetic touch where it matters most.
Domain separation in ServiceNow CSM isolates data, processes, and user roles for different branches or subdivisions. This setup is essential for large-scale implementations where privacy, compliance, or unique operating models require segmented access. It guarantees each unit’s workflows and data remain secure and distinct while leveraging a single, centralized platform.
By integrating Knowledge Articles, a Service Portal, and community platforms, ServiceNow CSM allows you to store, curate, and share relevant information across your entire organization. Agents and customers alike can quickly find answers, which speeds up resolutions, decreases incoming requests, and reduces repetitive queries.
ServiceNow CSM offers robust analytics and dashboards to track key metrics like ticket volume, SLA compliance, agent performance, and customer satisfaction. By closely monitoring these KPIs, organizations can identify trends, resolve bottlenecks, and continuously optimize support operations.
Implementation complexity varies based on factors like existing infrastructure, third-party integrations, and the number of required workflows. With a structured approach – covering discovery, configuration, testing, and training – a typical deployment can range from a few weeks to several months. Engaging an experienced ServiceNow partner delivers a smooth rollout, in line with best practices.
By integrating CSM with ITSM, Field Service Management, or HR Service Delivery, you centralize data and workflows in a single system of record. This synergy eliminates silos, fosters cross-department collaboration, and creates a unified user experience for both employees and customers – to maximize the return on your ServiceNow investment.
Become part of the Power People team
Wir aktualisieren unsere deutsche Website. Wenn Sie die Sprache wechseln, wird Ihnen die vorherige Version angezeigt.
Czy chcesz opuścić tę stronę?
