Possible locations
  • Bydgoszcz
  • Gdansk
  • Kielce
  • Cracow
  • Rzeszow
  • Torun
  • Warsaw
  • Remote work
Technologies & tools

Must have:

  • ITIL
  • Vendor Management
  • Incident Management

Nice-to-have:

  • ServiceNow
  • ITILv4

The aim of problem management is to eliminate the causes of incidents and thus minimize the negative effects of incidents on the business caused by errors within the IT infrastructure and prevent a recurrence of incidents in connection with these errors.

In particular, managing Problems efficiently should lead to higher availability of services, higher productivity, reduced expenditure on workarounds and fixes that do not work, and reduced effort for firefighting.

If the above description is not strange to you and you want to try to join the team of ITIL specialists, apply to us!

Your role

  • Coordinating Problem Records for Severity 1 incidents via D2C PM Incident to Problem Handoff meetings
  • Validating requests for problem record creation for all severities and requesting their opening with the appropriate supplier
  • Governance over timely delivery of Problem Records by the suppliers
  • Governance over Problem Records’ quality if the submitted RCAs are in line with established standards - for Severity 1 incidents
  • Governance over Problem Task quality if the submitted corrective and/or improvement actions are in line with established client standards
  • Governance over Problem Management operations via Weekly Operational Calls scheduled weekly per supplier
  • Governance over Problem Record backlog and adequate reaction in case of disturbing trends; actively working towards backlog reduction wherever possible
  • Reviewing RCAs submitted by the supplier Problem Managers
  • Coordinating and closely monitoring escalated cases to meet business requirements
  • Verifying cross-tower Problem Records and coordinating them if accepted
  • Active participation and responsiveness in any communication received either in the personal or shared mailbox, or any other method of communication, regarding Problem Management Operations
  • Managing the shared mailbox (cleanup of unnecessary messages, appropriate categorization)

Your skills
  • Analytical approach to problem-solving
  • ITIL understanding
  • Fluent in spoken and written English
  • Understanding the concept of incident management

Job no. 220805-H577J

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Hundreds of fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

Employment stability

revenue of EUR 225 M, no debts, since 2006 on the market

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

{axdata: internal_number_workers; 7 000} experts

Tech Communities and the best industry experts to learn from

Investment in your development

workshops, webinars, training platform, and technology blog – you choose

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

Show more Show less
Possible locations
  • Bydgoszcz
  • Gdansk
  • Kielce
  • Cracow
  • Rzeszow
  • Torun
  • Warsaw
  • Remote work
Technologies & tools

Must have:

  • ITIL
  • Vendor Management
  • Incident Management

Nice-to-have:

  • ServiceNow
  • ITILv4

The aim of problem management is to eliminate the causes of incidents and thus minimize the negative effects of incidents on the business caused by errors within the IT infrastructure and prevent a recurrence of incidents in connection with these errors.

In particular, managing Problems efficiently should lead to higher availability of services, higher productivity, reduced expenditure on workarounds and fixes that do not work, and reduced effort for firefighting.

If the above description is not strange to you and you want to try to join the team of ITIL specialists, apply to us!

Your role

  • Coordinating Problem Records for Severity 1 incidents via D2C PM Incident to Problem Handoff meetings
  • Validating requests for problem record creation for all severities and requesting their opening with the appropriate supplier
  • Governance over timely delivery of Problem Records by the suppliers
  • Governance over Problem Records’ quality if the submitted RCAs are in line with established standards - for Severity 1 incidents
  • Governance over Problem Task quality if the submitted corrective and/or improvement actions are in line with established client standards
  • Governance over Problem Management operations via Weekly Operational Calls scheduled weekly per supplier
  • Governance over Problem Record backlog and adequate reaction in case of disturbing trends; actively working towards backlog reduction wherever possible
  • Reviewing RCAs submitted by the supplier Problem Managers
  • Coordinating and closely monitoring escalated cases to meet business requirements
  • Verifying cross-tower Problem Records and coordinating them if accepted
  • Active participation and responsiveness in any communication received either in the personal or shared mailbox, or any other method of communication, regarding Problem Management Operations
  • Managing the shared mailbox (cleanup of unnecessary messages, appropriate categorization)

Your skills
  • Analytical approach to problem-solving
  • ITIL understanding
  • Fluent in spoken and written English
  • Understanding the concept of incident management

Job no. 220805-H577J

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Hundreds of fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

Employment stability

revenue of EUR 225 M, no debts, since 2006 on the market

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

{axdata: internal_number_workers; 7 000} experts

Tech Communities and the best industry experts to learn from

Investment in your development

workshops, webinars, training platform, and technology blog – you choose

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

Show more Show less

Join us

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