Possible location
  • Warsaw
Technologies & tools
  • Active Directory
  • MS Windows

IT Operations is a Competency Center responsible for the implementation of tasks and projects in the area of maintenance of workstations and mobile devices, such as computers, laptops, tablets, mobile phones, and printers (DELL, HP, Lenovo, Apple, Samsung). What is more, we focus on maintaining servers, operating systems, networks (Windows, Linux, CISCO, Azure, AWS), databases (SQL, Oracle), and applications (SCCM, ServiceNow, Zabbix, O365, D365).

Thanks to the feedback from our workers, we know we have been the Great Place to Work since 2015. We are driven by our 14 values, such as transparency, flexibility, curiosity, trust, and freedom. The status quo doesn’t satisfy us – we constantly strive to improve and reach further.

Our mission is to identify and promote our best workers. Each gets an individual offer matching their career plan and preferences. Our workers choose the best options on the market and can retrain for various IT positions. And that’s all within Sii's structure!

Currently, we are looking for a Service Desk Team Leader. If you meet the requirements below, join us!

Your role

  • Building an independent, cross-functional Service Desk / Field Support Team responsible for a specific business domain
  • Selecting the project methodologies and technologies
  • Supervising the execution of team members' tasks and the support of employees
  • Evaluating and assessing service delivery performance metrics and carrying out surveys on clients to weigh the level of service delivery in the company
  • Continuously improving the software development process together with the team members
  • Observing Service Desk operation techniques to determine their effectiveness and implementing new techniques
  • Taking care of efficient and effective communication within the team
  • Collaborating with the business partners and key users of the systems

Your skills
  • At least two years of experience as a Team Leader
  • Technical knowledge in the area of IT support
  • Knowledge about the Service Desk system and IT tools
  • Understanding of best practice frameworks (such as ITIL, ISO27000, etc.) regarding the delivery of IT service
  • Mentoring skills as well as the willingness to share knowledge and experience
  • Coordinating skills needed for the activities of the assigned resources (ensuring the availability of resources and capability to meet KPIs and adherence to SLAs)
  • Ability to work closely with the business
  • Experience in working in distributed and remote teams
  • Ability to find effective solutions

Job no. 221130-BEW2P

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Hundreds of fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

We share the profit with Workers

Last year we allocated PLN 21 M to this benefit

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 300 M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

Show more Show less
Possible location
  • Warsaw
Technologies & tools
  • Active Directory
  • MS Windows

IT Operations is a Competency Center responsible for the implementation of tasks and projects in the area of maintenance of workstations and mobile devices, such as computers, laptops, tablets, mobile phones, and printers (DELL, HP, Lenovo, Apple, Samsung). What is more, we focus on maintaining servers, operating systems, networks (Windows, Linux, CISCO, Azure, AWS), databases (SQL, Oracle), and applications (SCCM, ServiceNow, Zabbix, O365, D365).

Thanks to the feedback from our workers, we know we have been the Great Place to Work since 2015. We are driven by our 14 values, such as transparency, flexibility, curiosity, trust, and freedom. The status quo doesn’t satisfy us – we constantly strive to improve and reach further.

Our mission is to identify and promote our best workers. Each gets an individual offer matching their career plan and preferences. Our workers choose the best options on the market and can retrain for various IT positions. And that’s all within Sii's structure!

Currently, we are looking for a Service Desk Team Leader. If you meet the requirements below, join us!

Your role

  • Building an independent, cross-functional Service Desk / Field Support Team responsible for a specific business domain
  • Selecting the project methodologies and technologies
  • Supervising the execution of team members' tasks and the support of employees
  • Evaluating and assessing service delivery performance metrics and carrying out surveys on clients to weigh the level of service delivery in the company
  • Continuously improving the software development process together with the team members
  • Observing Service Desk operation techniques to determine their effectiveness and implementing new techniques
  • Taking care of efficient and effective communication within the team
  • Collaborating with the business partners and key users of the systems

Your skills
  • At least two years of experience as a Team Leader
  • Technical knowledge in the area of IT support
  • Knowledge about the Service Desk system and IT tools
  • Understanding of best practice frameworks (such as ITIL, ISO27000, etc.) regarding the delivery of IT service
  • Mentoring skills as well as the willingness to share knowledge and experience
  • Coordinating skills needed for the activities of the assigned resources (ensuring the availability of resources and capability to meet KPIs and adherence to SLAs)
  • Ability to work closely with the business
  • Experience in working in distributed and remote teams
  • Ability to find effective solutions

Job no. 221130-BEW2P

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Hundreds of fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

We share the profit with Workers

Last year we allocated PLN 21 M to this benefit

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 300 M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

Show more Show less

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