Possible locations
  • Bialystok
  • Bydgoszcz
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Wroclaw
Technologies & tools

Must have:

  • ITSM

Nice-to-have:

  • ServiceNow
  • ITILv4
  • SQL basics

Our e-commerce support team is extending! Join us!

An application support engineer must understand how the business application is supposed to work for the customer. This is a great job for a person who enjoys helping others and delving into the mechanics of how programs work. Are you a conscientious and timely person? Do you want to learn about the IT environment of the largest Polish and global companies? Would you like to be part of a remote IT team?

If the above description is not strange to you and you want to try to join the team of support specialists, apply to us!

Your role

  • Provide technical support for enterprise-level application systems
  • Respond to general questions, incidents, and requests promptly
  • Research, diagnose, troubleshoot, and identify potential solutions for resolving an issue
  • Prioritize multiple, open issues
  • Document issue triage as troubleshooting progresses
  • Follow best practices described in IM Policy
  • Manage user accounts on applications (creating, modifying, granting permissions)
  • Create a knowledge base for the recurring problems

Your skills
  • Minimum six months experience - including internships, apprenticeships
  • Intermediate level of spoken and written English
  • Analytical approach to problem-solving
  • Great approach to working with customers
  • Understanding the concept of incident management
  • Readiness to work 8 hours daily in shifts, starting at 00:00 (only Mondays), 6:00, 8:00 (mostly) and 13:00
  • Fluent Polish required
  • Residing in Poland required

Optional:

  • ITIL understanding
  • Basic database skills (SQL)

Job no. 240221-QRUTR

Why Sii

Great Place to Work

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

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Fascinating projects

prestigious brands from around the world, long-term contracts with many clients

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Projects suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

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We share the profit with Workers

last year we allocated PLN 23 M to this benefit

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PLN 1 000 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

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7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

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Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

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Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

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Open-minded and available management team

quick decision-making, we’re all on a first-name basis

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True values

these are not empty words – we’re guided by them every day

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Fantastic atmosphere

created by all Sii Power People

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Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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