Safe AI in ServiceNow under full control
Sii implements Now Assist and GenAI capabilities in ServiceNow with a strong focus on data protection, compliance, and control over how AI is used.
SAFE AI IN SERVICENOW UNDER FULL CONTROL
We design security architecture, configure access and content filtering rules, and support environment preparation for security audits, GDPR, the EU AI Act, and clients’ internal policies.
ACHIEVE MORE WITH SII x ServiceNow NOW ASSIST & GEN AI
ServiceNow Data Privacy & Trust Framework
Built-in ServiceNow mechanisms support the secure use of Now Assist and GenAI models in enterprise environments.
- Data and prompts are not used to train public LLM models.
- Masking mechanisms help protect personal data and sensitive information.
- Now Assist respects user permissions, roles, and ACL rules in ServiceNow.
Data sovereignty and model control
Sii helps select an AI architecture aligned with the requirements of regulated sectors, security policies, and data location needs.
- Ability to design solutions compliant with GDPR and EU Sovereign Cloud requirements.
- Support for architectures where data is processed and stored in the EU.
- Integration of ServiceNow with selected LLM models, including BYOM, private cloud, or on-premises models when required by the client’s security policy.
Transparency and human oversight
AI in ServiceNow supports employees but does not replace control over critical decisions and content.
- AI-generated content can be reviewed before approval.
- AI operation logging supports audits, compliance, and response quality control.
- Access, filtering, and approval rules help reduce the risk of errors, misuse, and non-compliance.
BENEFITS OF IMPLEMENTING NOW ASSIST AND GENERATIVE AI
Complete tasks faster and cut manual work across IT, HR, and customer service, saving several to over ten minutes per task.
Explore the capabilities of Now Assist and GenAI in ServiceNow, including:
- Automatic incident and case summaries
- Response and resolution note generation
- Intelligent chatbot and user self-service
- AI-powered knowledge search and summarization
- Code, app, and workflow generation from text prompts
Want to resolve tickets faster and reduce manual work? With Now Assist, GenAI, and Sii’s support, you can streamline your teams’ daily work by speeding up case analysis and resolution, boosting user self-service, and making knowledge easier to access.
WHY PARTNER WITH SII FOR ServiceNow NOW ASSIST & GEN AI
Strategic partnership with ServiceNow
As a ServiceNow partner, we provide support from 70+ certified specialists and access to ServiceNow’s expertise. Our expertise is backed by Product Line Achievements and Validated Practice recognition for ITSM Standard, ITSM Pro, and App Engine. We combine platform knowledge with implementation experience to develop AI capabilities in business processes and applications.
In-depth ServiceNow expertise
Sii helps establish AI governance and an oversight framework tailored to the needs of organizations using Now Assist and GenAI capabilities. ServiceNow AI Control Tower brings AI model and agent management into one place, from risk assessment to monitoring usage, costs, and business outcomes. This gives IT, business, and security teams a shared view of AI usage and helps them make informed plans for further AI development.
End-to-end support
Sii supports the full ServiceNow implementation lifecycle, from consulting and solution design to configuration, integration, and maintenance. It combines the deployment of Now Assist and GenAI capabilities with security measures tailored to the client’s access and data protection requirements. This gives you one partner for both AI deployment and ongoing platform development.
Industry experience and know-how
Our experts deliver ServiceNow projects for companies in manufacturing, financial services, retail, healthcare, and pharmaceuticals. When implementing Now Assist and GenAI capabilities, they help select an architecture that meets regulated industry requirements, security policies, and data residency needs. They also address information protection and human oversight of AI-generated decisions and content.
SERVICENOW CASE STUDIES
Servicenow NEWS & PROJECTS
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Strategic ServiceNow growth. Sii Poland extends full-scale partnership to the Nordic region
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Expanding beyond Europe. Learn more about Sii’s global partnership with ServiceNow
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ServiceNow and SLA
Read moreWHAT YOU NEED TO KNOW
Read FAQ
Now Assist and generative AI (GenAI) capabilities help reduce manual work in IT, HR, and customer service. They generate incident and case summaries, responses, and resolution notes. They make it easier to find and summarize knowledge and support user self-service through a chatbot. GenAI also enables code, application, and workflow generation from text prompts.
Now Assist respects ServiceNow roles, user permissions, and access rules. Masking mechanisms help protect personal data and sensitive information. Data and prompts are not used to train public large language models (LLMs). Sii supports data protection by designing security architectures and configuring access and content filtering rules.
Yes. Sii helps design AI architectures in which data is processed and stored in the EU. It helps select a solution that meets data residency requirements, security policies, and regulated industry requirements. Data residency is therefore addressed during solution design rather than treated as an automatic feature of every implementation.
Yes. Sii supports ServiceNow integration with selected LLMs, including bring your own model (BYOM) configurations that use a client-provided model. The solution can incorporate models running in a private cloud or on-premises infrastructure if required by the organization’s security policy. Sii helps select an architecture that meets these requirements.
AI-generated content can be reviewed by an employee before approval. Approval rules help reduce the risk of errors, while AI activity logging supports audits and response quality control. Now Assist and GenAI support employees but do not replace oversight of critical decisions and content.
ServiceNow AI Control Tower centralizes the management of AI models and agents and helps assess the risks associated with their use. It enables monitoring of AI usage, costs, and business outcomes. It gives IT, business, and security teams the information they need to make decisions about further AI development within the organization.
Sii implements Now Assist and GenAI capabilities and helps select an architecture that meets the organization’s requirements. It designs security measures, configures access and content filtering rules, and supports ServiceNow integration with selected LLMs. Sii also helps prepare the environment for security audits, taking the client’s internal policies into account.