Technologies & tools
We are looking for an experienced ServiceNow analyst for a project to build a multi-module platform for an international financial company. As part of a team of three analysts, you will be responsible for gathering and analyzing business and functional requirements. If you are passionate about process analysis and want to work in a dynamic environment, this offer is for you.
Your tasks
- Gathering and analyzing business and functional requirements
- Conducting workshops with stakeholders
- Analyzing AS-IS processes and designing TO-BE
- Preparing user stories and acceptance criteria
- Translating business needs into requirements for ServiceNow
- Conducting fit-gap analysis against the platform's standard capabilities
- Refining the backlog and clarifying the scope
- Collaborating with Developers, BA Lead, and Architect
- Supporting testing/UAT and verifying business results
- Documenting processes, decisions, assumptions, and dependencies
Requirements
- Minimum 5 years of experience in business analysis in the ITSM and CSM areas
- Knowledge of GRC and compliance with privacy regulations
- Ability to conduct workshops and gather requirements
- Experience in process analysis and creating user stories and acceptance criteria
- Knowledge of fit-gap methodology and ability to refine the backlog
- Fluent in Polish and English at least at B2 level
- Willingness to work from the office in Warsaw - at least once a week
- Residence in Poland
Job no. JOB-KBZG4
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Technologie i narzędzia
Poszukujemy doświadczonego analityka ServiceNow do projektu budowy wielomodułowej platformy dla międzynarodowej firmy finansowej. W ramach zespołu złożonego z trzech analityków będziesz odpowiedzialny za zbieranie i analizę wymagań biznesowych oraz funkcjonalnych. Jeśli jesteś pasjonatem analizy procesów i chcesz pracować w dynamicznym środowisku, ta oferta jest dla Ciebie.
Twoje zadania
- Zbieranie i analiza wymagań biznesowych oraz funkcjonalnych
- Prowadzenie warsztatów ze stakeholderami
- Analiza procesów AS-IS oraz projektowanie TO-BE
- Przygotowywanie user stories i acceptance criteria
- Przekładanie potrzeb biznesu na wymagania dla ServiceNow
- Przeprowadzanie fit-gap analysis względem standardowych możliwości platformy
- Refinansowanie backlogu oraz doprecyzowanie scope'u
- Współpraca z Developerami, BA Leadem i Architectem
- Wsparcie testów/UAT i weryfikacja rezultatów biznesowych
- Dokumentowanie procesów, decyzji, założeń i zależności
Wymagania
- Minimum 5-letnie doświadczenie w analizie biznesowej w obszarze ITSM i CSM
- Znajomość GRC oraz zasad zgodności z przepisami o ochronie prywatności
- Umiejętność prowadzenia warsztatów i zbierania wymagań
- Doświadczenie w analizie procesów oraz tworzeniu user stories i acceptance criteria
- Znajomość metodologii fit-gap oraz umiejętność refinansowania backlogu
- Biegła znajomość języków polskiego i angielskiego na poziomie min. B2
- Gotowość do pracy z biura w Warszawie - min. 1 raz w tygodniu
- Zamieszkanie w Polsce
Nr oferty JOB-KBZG4
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Quick apply
Senior ServiceNow Analyst (f/m/x)
Your application has been submitted
We will contact you as soon as we review your CV
Processing...
Sorry, something went wrong and your message was not delivered
Refresh the page and try again. Contact us, if problem occurs again
We’re sorry, but the selected file appears to be damaged and we can't process it.
Please try uploading a different copy or a new version of the file. Contact us, if problem occurs again.
Benefits for you
- Great Place to Work
- Solid financial situation
- Contracts with the biggest brands
- Centre of internal trainings
- Many experts you can learn from
- Open and accessible management team
- Profit sharing
- Passion Sponsorship program
- Regular integration events and trips
- Comfortable and well-equipped offices
- MySii app
- Medical care
ARE YOU LOOKING FOR SOMETHING ELSE?
We have more offers