Salesforce Service Cloud

What you get

Certified supplier

of Salesforce solutions

Support from 100+ specialists

consultants, architects, analysts, developers, administrators

Expert knowledge

based on 8+ years of experience

Lower customer service costs

thanks to process automation

Better quality of after-sales service

and increase in customer satisfaction

Improved cooperation

between sales and customer service departments

Meet our experts

I work as Salesforce Developer at Sii. I create new automation solutions for one of the leaders of the pharmaceutical industry and integrate client and subcontractor systems. Thanks to working at Sii I get a chance to work with all Salesforce functionalities and get certificates that confirm my new competencies. Read more Read less

Mateusz Kasprzak | Salesforce Developer

I support clients with solutions based on the Salesforce ecosystem on a daily basis. Thanks to years of experience in building and managing sales and customer service structures, I’m able to skillfully selects solutions to meet individual business needs. I constantly deepen my knowledge about the technology's possibilities and actively share it with my clients. Additionally, I work as a team leader of a consultant team and a mentor in the Trailblazer Community. Read more Read less

Paweł Augustyn | Lead Consultant

I am an experienced consultant, specializing in solutions on the Salesforce platform. Currently, I lead the team delivering solutions in the Salesforce Marketing Cloud app. In my work, the most important thing for me is to deliver maximum value to the client. In my spare time, I try to read as much as possible and develop my passion for flying, admiring the world from my own plane. Read more Read less

Robert Walc | Salesforce Technical Lead

We will help you serve your customers faster and better thanks to Salesforce Service Cloud

Get to know the main benefits of implementing the tool

Unified customer service process

We will help you standardize your customer service processes. Thanks to Salesforce and the contextual knowledge base, employees of your Customer Service departments will easily find all the information necessary to quickly resolve requests.

We will help you standardize your customer service processes. Thanks to Salesforce and the...

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Automation of activities

Our experts will show you how Salesforce improves the query handling processes. With it, cases reported through various channels are automatically assigned to agents and directed to the right people. The use of AI enables automatic classification of cases, recommendation of solutions to them, and automation of repetitive tasks.

Our experts will show you how Salesforce improves the query handling processes. With it,...

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Integrated work environment

Salesforce provides all departments in your company with an integrated work environment where users collaborate directly on specific tickets or customers. We will help you make the best use of the integrated 360-degree view, which provides the relevant information needed to solve the customer's problem.

Salesforce provides all departments in your company with an integrated work environment where users...

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Better customer reach

We will help you integrate e-mail channels, telephone exchange, chat, and others so that customers can contact your customer service department in the most convenient way.

We will help you integrate e-mail channels, telephone exchange, chat, and others so that...

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Book a free Salesforce Service Cloud demo

See how you can serve your customers more efficiently with Salesforce Service Cloud

Schedule a demo

Our case studies prove our expertise

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B2B Sales Platform B2B Sales Platform

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Sales Cloud migration and development Sales Cloud migration and development

Heavy machinery manufacturer

Salesforce Sales Cloud – support services Salesforce Sales Cloud – support...

Provider of agriculture sector-based marketing strategies

Automated portal based on Salesforce Automated portal based on Salesforce

Leading expert in electric vehicles in the Nordic countries

Salesforce Field Service implementation Salesforce Field Service implementation

Leading supplier of compressed waste equipment

CPQ and Sales App Optimization CPQ and Sales App Optimization

Browse all

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Get everything you need from one top provider

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Salesforce Marketing Cloud

Contact our expert

Agnieszka Linnik

Business Development Manager

Contact our expert

Agnieszka Linnik

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Latest news

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Transforming non-financial reporting: Salesforce Net Zero Cloud as a key element of ESG strategy

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Powering innovation in the data landscape. Meet Sii Poland’s Data & Analytics Competency Center

News

Sports in the workplace? Find out how, following the story of Emil and Mateusz, who initiated a company swimming group...

News

Hyper-personalization in Salesforce – magic or the answer to real needs? Discover how to effectively meet customer...

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Slack as Digital HQ. Learn how Sii experts help clients increase the profitability and efficiency of operations

News

Software development, dance and people are his three greatest passions. Meet Marcin, Architect, who has been combining...

News

Once you understand the needs well, you will know how to act effectively. Meet Maciek, BI Architect from Sii Warsaw...

News

Will thirteen be his lucky number? Get to know the story of Krzysztof, an Architect, who initiated the Lodz branch of...

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The digitization of the justice system. Find out how Sii Poland experts for over 8 years have been supporting the development...

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Come meet a real guardian of data quality! Read the interview with Jowita Kukurudza, a Product Owner at Sii Poland!

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Seamless access to healthcare wherever you are, backed by the highest standards of patient data security. Learn more...

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How to choose the best CMS for your company? Sii experts advise why you should consider Umbraco

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Logistics in uncertain times. How the COVID-19 pandemic has affected the supply chain

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Events

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November 19, 2024

Performance Engineering Meetup

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Design your IoT device with cybersecurity in mind. Regulations, challenges, solutions

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Development of a new product lifecycle management system

Ingenico Axis Roadmap Team

Software for real-time DNA image analysis

Improvement of test automation by DMI Robot

Sii Sweden

Sii Ukraine

Sii Poland is the largest IT services provider in Poland according to the ITwiz Best100 report for 2023

Get ready for the Get Digital Summit 2024! Register now and take your technology knowledge to the next level.

Digital Health and Care and Regulatory Affairs. Learn how to effectively connect health and business for the benefit of patients

The closer we are to those in need, the more we want to help – discover how Michał, Test and Analysis Engineer at Sii, used his problem-solving skills to help effectively

Performance Engineering Meetup

Design your IoT device with cybersecurity in mind. Regulations, challenges, solutions

Get Digital Summit

How to achieve business agility? SAFe success patterns and real-world case studies

What did the internship at Sii's Engineering Competency Center give me?

SAP MM – basic configuration process and new organization units within existing organization

Adobe Edge Delivery Services – easy creation of ultra-fast pages

Using structures as composite keys in C# dictionaries

Salesforce Service Cloud

As a certified Salesforce partner, we will help you improve customer service, reduce its cost, and fully use the potential of your Customer Service team with Salesforce Service Cloud

Certified supplier

Support from 100+ specialists

Expert knowledge

Lower customer service costs

Better quality of after-sales service

Improved cooperation

Unified customer service process

Automation of activities

Integrated work environment

Better customer reach

Agnieszka Linnik

Business Development Manager

Agnieszka Linnik

Thank you for filling out the form.

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Latest news

Transforming non-financial reporting: Salesforce Net Zero Cloud as a key element of ESG strategy

Powering innovation in the data landscape. Meet Sii Poland’s Data & Analytics Competency Center

Sports in the workplace? Find out how, following the story of Emil and Mateusz, who initiated a company swimming group...

Hyper-personalization in Salesforce – magic or the answer to real needs? Discover how to effectively meet customer...

Slack as Digital HQ. Learn how Sii experts help clients increase the profitability and efficiency of operations

Software development, dance and people are his three greatest passions. Meet Marcin, Architect, who has been combining...

Once you understand the needs well, you will know how to act effectively. Meet Maciek, BI Architect from Sii Warsaw...

Will thirteen be his lucky number? Get to know the story of Krzysztof, an Architect, who initiated the Lodz branch of...

The digitization of the justice system. Find out how Sii Poland experts for over 8 years have been supporting the development...

Come meet a real guardian of data quality! Read the interview with Jowita Kukurudza, a Product Owner at Sii Poland!

Seamless access to healthcare wherever you are, backed by the highest standards of patient data security. Learn more...

How to choose the best CMS for your company? Sii experts advise why you should consider Umbraco

Logistics in uncertain times. How the COVID-19 pandemic has affected the supply chain

Events

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What we do

Who we are

Careers

Trainings

News

Contact

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden auf die deutsche Homepage weitergeleitet.