Possible locations
  • Bialystok
  • Bydgoszcz
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Wroclaw
  • Remote work
Technologies & tools
  • ITIL

We are looking for IT Low Severity Incidents Coordinators who will be responsible for helping business users get the expected help from external vendors. We base our work on main entry criteria such as aging incidents, ownerless incidents, and escalations.

If you meet the requirements below, join us now!

Your role

  • Ensure performance by monitoring the execution of the operational service processes
  • Coordinate the resolution of low severity incidents and communicate with all involved stakeholders about the status within Tower Control and Support
  • Initiate trend analyses of incidents, and ensure detection and validation of problem suggestions
  • Ensure problems are assigned to the correct resolver group
  • Be a member of improvement meetings with leading vendors
  • Prepare and share reports and set plans to improve the situation in queues handled by individual group owners
  • Coordinate technical bridge calls between vendors

Your skills
  • At least a year of experience in Service coordination or Incidents management
  • Knowledge of ServiceNow, at least to a usable degree (knowledge of reporting modules is welcome)
  • Intermediate knowledge of Excel (mainly data editing and pivot tables)
  • Knowledge of ITIL, especially incident, request, problem, change, and knowledge management to work freely with other teams
  • Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration
  • Experience in vendor management to require vendors to follow incident policies and contracted SLAs
  • Result-oriented team player and good motivator attitude with business sense and understanding of commercial urgency
  • Fluency in written and spoken English

Optional:

  • ITIL foundation or greater certification

Job no. 230908-63NM2

Why Sii

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PLN 1 000 000 per year for your ideas

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7 500 experts and many development opportunities

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Employment stability

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True values

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Fantastic atmosphere

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Attractive benefits package

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