With a broad understanding of different applications, domains, and technologies, we provide the client with 1st, 2nd, and 3rd line support services. Our maintenance teams develop applications taking into account changing business conditions and keeping up with technological trends. Having designed an efficient delivery and transition process, we’re able to take over services provided by another vendor.
Our cooperation models are tailored to your needs. Typically, the offer includes a fixed monthly fee for incident and/or problem management within the agreed SLA, often involving some time (usually up to 5 man-days) for the development of new functionalities or other maintenance tasks not included in the basic scope of the service. Other models are based on providing a team of a specific size at a given price, depending on the defined KPIs, measuring on-time bug-fixing, deliverables quality, and team stability.
Sii provides 3rd line support at different availability levels, with the 8/5 model as the most frequently used option. If needed, our specialists can assist you 24/7. We offer gold, silver, and bronze levels of support, depending on the maintained applications criticality.