Digital Customer Experience

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Our key strengths

1 000+ experts

architects, developers, consultants, analysts, UX/UI designers

Prestigious partnerships

with Adobe, Microsoft and Salesforce

Wide range of services

from complex implementations to specific process elements

One stop-shop

from technology selection and implementation, through operational support and content creating, to campaign execution

30+ projects for top brands

from Retail, Healthcare, Hi-Tech, Automotive, Finance, as well as the public sector

Data-driven consulting

extensive knowledge from the area of CX, marketing, business software and behavioral analytics

Meet our experts

I specialize in processes focused on building brand value based on Customer Experience and integrated omnichannel activities, including marketing automation tools. Based on 14 years of experience, I propose effective marketing strategies and optimal solutions in the field of marketing digital transformation. Read more Read less

Karol Szczuka | Offering Lead

I am a UX Researcher with many years of experience in the e-commerce industry. In my daily work, I strive for close cooperation with clients and people who have a direct impact on the projects in which I conduct research. I am an evangelizer of knowledge related to UX research and the democratization of research in companies and organizations. Read more Read less

Sebastian Bukowski | UX Researcher

Having a strong technical background, I prepare solution concepts based on the client’s vision. Through definition of their problems and business requirements, I can provide specifications according to which the solution will be developed. Gaming and reading science fantasy books are among my hobbies. Read more Read less

Krzysztof Saniak | Solution Architect

At Sii I create and implement marketing strategy, including content, videos and graphics, online marketing, marketing automation, and business events organization, driving business development for 360 marketing services in Poland and abroad. Read more Read less

Anna Bednarz-Jaskot | Chief Marketing Officer

I work on e-commerce and Customer Experience (CX) projects, advising clients and implementing solutions that meet their business expectations. I spend my free time engaging in various forms of activity, such as cycling, swimming and running. Read more Read less

Marcin Kozłowski | Competency Center Director

I have over 10 years of experience in PR and communication, project management and digital marketing for both B2C and B2B markets. At Sii, I manage external and internal communication through electronic media, mailings, brand materials, and graphic design. I coordinate communication projects for clients in industries such as fashion & wellness, banking, logistics. I enjoy treating each project as an adventure and an opportunity to develop my skills. Read more Read less

Karolina Lepczak | Digital Marketing Project Manager

I have been working as an IT consultant for more than 10 years, my specialization is in the Microsoft Dynamics 365 area. Since 2017, I've been implementing projects for domestic and international clients at Sii. My goal is to understand their needs and problems and provide answers using Microsoft tools so that the client can better understand their business and focus on their key sales activities. Read more Read less

Tomasz Piwoński | Consultant

I work as a UX Designer. The range of my tasks is vast – from research and analysis to design so I never get bored with what I do. In my role I really appreciate the fact that I learn something new in each project process. Read more Read less

Przemysław Pachut | UX Designer

As a Salesforce consultant, administrator, and enthusiast, I specialize in cross-cloud solutions addressing complex client needs. In my day-to-day work, I combine the understanding of business, resulting from many years of managerial experience, with the use of Salesforce tools. I spend my free time walking my dog and learning more about the latest Salesforce solutions. Read more Read less

Paweł Augustyn | Lead Consultant

We cover different business areas

Customer experience strategy in an omnichannel model

Creating a unique user experience based on the Marketing Infinity Loop approach and analyzing the needs of target groups using modern tools such as Salesforce Marketing Cloud, Microsoft Dynamics 365, Adobe Experience Cloud, Power BI.

Creating a unique user experience based on the Marketing Infinity Loop approach and analyzing...

Audits: AS-IS status analysis, surveys, workshops, technical audit
Strategic consulting
Customer journey design
Martech

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Traffic acquisition

Providing support in selecting tools and attracting valuable traffic to clients' websites. Services include strategy, solution implementation and results reporting.

Providing support in selecting tools and attracting valuable traffic to clients' websites. Services include...

Pay Per Click campaigns
SEO
Paid social media

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Content Marketing

Implementation of multi-channel content campaigns. Design and delivery of dedicated materials for each stage of the customer journey loop based on the developed strategy.

Implementation of multi-channel content campaigns. Design and delivery of dedicated materials for each stage...

Content marketing campaigns
Content design: graphic design, 2D animation, 3D motion design, video content, copywriting
Advisory and implementation of platforms for managing marketing materials and products like DAM or PIM

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Marketing Automation Campaigns

Increasing the effectiveness of marketing activities in individual segments by implementing automation campaigns using Salesforce, Adobe or Microsoft-based platforms.

Increasing the effectiveness of marketing activities in individual segments by implementing automation campaigns using...

Optimization of the marketing automation process 
Analysis of needs, recommendations and implementation of marketing automation tools
Campaign maintenance and execution

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CRM systems implementation and optimization

Increasing website conversions and supporting sales goals by selecting the right CRM system and an effective sales process to optimize business opportunity generation and relationship management based on Dynamics 365, Salesforce and Adobe technology.

Increasing website conversions and supporting sales goals by selecting the right CRM system and...

CRM implementation 
Audit and process consulting regarding the collaboration between marketing and sales departments 
Optimization of the lead management process

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Data analytics and reporting

More efficient use of data thanks to dedicated analytics solutions built on the selected Martech technology stack and modern cross-platform analytics and reporting systems.

More efficient use of data thanks to dedicated analytics solutions built on the selected...

Reports generation
Implementation of customized Power BI reports and dashboards
Reporting on the various stages of the customer journey

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Change management in the organization

An efficient process of introducing new solutions in the organization according to the ADKAR methodology.

An efficient process of introducing new solutions in the organization according to the ADKAR...

Creation of knowledge base, trainings 
Implementation support

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Our complementary services

Get everything you need from one top provider

Nearshoring & offshoring

We have considerable knowledge of Customer Experience Management tools

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Contact our expert

Grzegorz Osman

Business Development Manager

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Grzegorz Osman

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Digital customer experience

Attract clients and increase their loyalty by providing personalized customer journey experiences using the best solutions from the marketing automation and analytics areas

See how Sii experts created a modern e-commerce store

1 000+ experts

Prestigious partnerships

Wide range of services

One stop-shop

30+ projects for top brands

Data-driven consulting

Customer experience strategy in an omnichannel model

Traffic acquisition

Content Marketing

Marketing Automation Campaigns

CRM systems implementation and optimization

Data analytics and reporting

Change management in the organization

Grzegorz Osman

Business Development Manager

Grzegorz Osman

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