Sii x ServiceNow
As a certified ServiceNow partner, we implement Now Assist and autonomous AI agents in your organization, reducing incident handling time by 50% and lowering technological debt.
SeRVICENOW AT SII
Certified ServiceNow and AI competencies
Secure Now Assist
and GenAI implementations
Automation
with measurable impact
Self-service growth of up to +30–40% deflection rate
70+ ServiceNow
and Now Assist experts
Certified AI specialists for ServiceNow
Full ServiceNow coverage extended with AI
Experience in ITSM, ITOM, SPM, CSM, GRC, HRSD and SecOps
Sii & Servicenow RECENT UPDATES
Catch up with the latest news about our partnership
OUR OFFER
More efficient IT service delivery with Now Assist
Sii implements ServiceNow IT Service Management with Now Assist capabilities to streamline ticket handling and the everyday work of Service Desk teams. The solution supports automated incident analysis, summary generation, knowledge article matching, and user interactions through virtual agents and generative AI. As a result, IT teams can resolve tickets faster, reduce manual work, and improve the quality of user support.
Data- and AI-driven strategic portfolio management
Sii implements ServiceNow Strategic Portfolio Management to connect business strategy with the delivery of projects, programs, and IT investments. The platform supports project risk analysis, automated status and business summary generation, and AI-based resource allocation scenario modeling. Organizations gain better portfolio visibility, prioritize initiatives more effectively, identify bottlenecks faster, and make more accurate investment decisions.
Proactive infrastructure management with AIOps and Now Assist
As part of ServiceNow IT Operations Management, Sii helps increase visibility into infrastructure, business services, and hybrid environments. We use Predictive AIOps, Now Assist capabilities, and machine learning models to automatically correlate alerts, detect anomalies in real time, and analyze root causes. Administrators receive AI-generated remediation recommendations, enabling them to identify issues faster, reduce false alerts, and lower the risk of downtime.
AI‑driven control over your IT assets with ServiceNow ITAM
Sii configures ServiceNow ITAM to unify asset, cost, license, and contract data into a single source of truth. The solution automates procurement workflows, supports reclaiming unused licenses, increases cloud cost transparency, and improves collaboration between IT, finance, and procurement teams. Organizations gain full control over the entire asset lifecycle – from purchase to retirement.
Database
AI- and automation-ready CMDB
Sii implements and organizes CMDB based on the Common Service Data Model to ensure reliable data on services, assets, and IT infrastructure. AI supports the automatic identification of data gaps, detection of unknown assets such as shadow IT, and mapping of relationships between business services and environment components. An up-to-date and well-managed CMDB increases control over IT, improves change management, and creates a solid foundation for automation and GenAI capabilities in other areas of the ServiceNow platform.
Integrated risk management across your entire organization
We implement ServiceNow Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) to give organizations a unified, intelligent command center for managing internal and third-party risk in one place. The platform centralizes data, automates compliance controls, and delivers AI-powered visibility across all risk-related processes – from predictive monitoring and automated audits to AI-driven assessment of your entire vendor ecosystem. By integrating IRM and TPRM with built-in AI capabilities, your teams can make data-driven decisions, respond to non-compliance faster, and maintain secure, regulation-aligned business relationships.
Now Assist for more efficient HR service delivery
Sii implements ServiceNow HR Service Delivery with Now Assist capabilities to automate employee case handling and improve HR interactions. AI supports answer generation for employee questions, personalization of onboarding and offboarding processes, task list creation, and summarization of complex requests. This helps employees receive support faster and in a more accessible form, while HR teams reduce operational workload and focus on more complex tasks.
More efficient customer service with Now Assist
Sii implements ServiceNow Customer Service Management with Now Assist to streamline omnichannel customer service and consultants’ work. Generative AI supports the automatic creation of responses to emails and cases, summarization of interaction history when cases are handed over between consultants, and recommendation of the next best actions. Service teams can respond to requests faster, maintain greater communication consistency, and improve customer satisfaction.
Faster business application development with Now Assist
Sii implements ServiceNow App Engine and Creator Workflows with Now Assist capabilities to accelerate the creation of applications, automation, and workflows across the organization. Generative AI supports citizen development by enabling application structures, tables, and forms to be generated from natural language descriptions, workflows to be designed in Flow Designer using text or voice commands, and JavaScript/Glide API scripts to be automatically created and debugged. This allows business teams to prototype solutions faster, while professional developers spend less time on repetitive tasks and deliver applications tailored to organizational needs more efficiently.
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SERVICENOW CASE STUDIES
SAFE AI IN SERVICENOW UNDER FULL CONTROL
Sii implements Now Assist and GenAI capabilities in ServiceNow with a strong focus on data protection, compliance, and control over how AI is used. We design security architecture, configure access and content filtering rules, and support environment preparation for security audits, GDPR, the EU AI Act, and clients’ internal policies.
ServiceNow Data Privacy & Trust Framework
Built-in ServiceNow mechanisms support the secure use of Now Assist and GenAI models in enterprise environments.
- Data and prompts are not used to train public LLM models.
- Masking mechanisms help protect personal data and sensitive information.
- Now Assist respects user permissions, roles, and ACL rules in ServiceNow.
Data sovereignty and model control
Sii helps select an AI architecture aligned with the requirements of regulated sectors, security policies, and data location needs.
- Ability to design solutions compliant with GDPR and EU Sovereign Cloud requirements.
- Support for architectures where data is processed and stored in the EU.
- Integration of ServiceNow with selected LLM models, including BYOM, private cloud, or on-premises models when required by the client’s security policy.
Transparency and human oversight
AI in ServiceNow supports employees but does not replace control over critical decisions and content.
- AI-generated content can be reviewed before approval.
- AI operation logging supports audits, compliance, and response quality control.
- Access, filtering, and approval rules help reduce the risk of errors, misuse, and non-compliance.
Meet OUR servicenow team
Servicenow NEWS & PROJECTS
Strategic ServiceNow growth. Sii Poland extends full-scale partnership to the Nordic region
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Strategic ServiceNow growth. Sii Poland extends full-scale partnership to the Nordic region
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Future-proof architecture: How to design a ServiceNow ecosystem that grows with your business?
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Expanding beyond Europe. Learn more about Sii Poland’s global partnership with ServiceNow
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What can you be in the ServiceNow world?
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Can relocation during lockdown be successful? Check how Sii Poland took up the challenge and moved the international bank to a new headquarters
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ServiceNow and SLA
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