Our key strengths

30+ certified experts

consultants, developers, and testers

20+ diverse projects

or financial, retail, manufacturing industries, and more

Flexible cooperation models

individual specialists, teams, projects or business consulting

Extensive experience

projects in the field of ITSM, ITOM, ITBM, CSM, HR, SecOps and integrations

International clients

from Poland, DACH, and Nordic countries

PREMIER ServiceNow Partner

cooperation since 2016

Meet our experts

We offer solutions tailored to your needs

Implementation

We will guide you through the entire process of ServiceNow platform implementation including the maturity level and the pace of development of your company. The solutions used by you so far will be replaced with a modern tool customized to your business needs. We will provide:

We will guide you through the entire process of ServiceNow platform implementation including the...

  • Gathering business requirements, stakeholders identification
  • Support in preparing a platform adoption plan
  • Implementation compliant with Service Implementation Methodology (SIM)
  • Configuring additional functionalities on the platform
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Maintenance and administration

We will provide you with complex technical support through the tool maintenance and management service. Thanks to it, you will avoid unexpected incidents that could worsen work efficiency in your company. We offer:

We will provide you with complex technical support through the tool maintenance and management...

  • Service Desk services, second and third line support in incident, problem and change management
  • Request management
  • Users and license management
  • Basic configuration activities
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Development

With our help, you will fully use the ServiceNow potential. Our experts will make recommended changes and add new functionalities that will improve its operation by performing low-code activities (low-code/ no-code). They will also take care of regular tool development and its integration with other systems. Withing the service, you can count on:

With our help, you will fully use the ServiceNow potential. Our experts will make...

  • Advanced platform configuration
  • Development of front-end and back-end of the platform using the Agile methodology
  • Integration with systems of other suppliers
  • Proactive conclusions on possibilities and direction of development
  • Error correction
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Upgrade

We will help you to optimize ServiceNow platform work. By upgrading it to the latest version, we will ensure you the access to the newest, innovative functionalities offered by the manufacturer. Therefore, we will follow their top-down guidelines that require maintenance of the platform in a version not older than that from a year ago. Our support includes:

We will help you to optimize ServiceNow platform work. By upgrading it to the...

  • Analysis and presentation of changes delivered together with the new version
  • The analysis of risk and upgrade influence on your platform (Change Impact Assessment)
  • Making upgrade once every 6 or 12 months as a separate project or as a part of the platform development/ maintenance service.
  • Solving problems that can appear due to upgrade to the latest version
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Platform adoption

Sii experts help users in your company to make the most of the platform. Thanks to proper communication and knowledge distribution among a target group, we will identify areas for improvement. We offer:

Sii experts help users in your company to make the most of the platform....

  • Our signature training for end users
  • Help in terms of internal communication to end users
  • Identifying and adressing problems connected with platform usage
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Consulting services

The team of Sii experts will support you after ServiceNow ITSM module implementation by allowing you to optimize the way of tool usage. We will show you the platform's possibilities and additional functionalities, and we will explain how to use it to automatize greater number of processes, also outside the IT area. Our services include:

The team of Sii experts will support you after ServiceNow ITSM module implementation by...

  • Analysis of current ServiceNow use and platform configuration
  • Presentation and implementation of good practices indicated by the platform manufacturer and resulting from our experience with other clients
  • Planning of next applications, modules and improvements implementation to the platform
  • Workshops preparing IT and business departments for new functionality implementation, according to Service Implementation Methodology (SIM)
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We're experts in ServiceNow solutions

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