Possible location
  • Gdansk
Technologies & tools

Must have:

  • Windows
  • Linux
  • Bash
  • PowerShell
  • SQL
  • Zabbix
  • Grafana
  • Prometheus
  • Datadog

Nice-to-have:

  • Java
  • Python

IT Operations Competence Center has over 500 specialists. Our projects include over 400 000 users in 3200 different locations. The team supports clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity, and ServiceNow realizing various projects for Polish and international clients. Currently, in cooperation with one of them (retail, logistics & consumer products industry), we are looking for an Application Support Engineer to join us and support e-commerce applications and systems. Join us now!

Your role

  • Maintaining and supporting webshop
  • Monitoring, supporting, and maintaining the applications and ensuring their functioning effectiveness
  • Solving issues in strong collaboration with other IT departments, vendors, and stakeholders
  • Providing the availability and stability of supported applications and end-user interfaces
  • Direct cooperation with Internal Development Teams and Vendors to find solutions to reported software defects and bugs
  • Assisting with some projects related to implementations of the new releases/sprints/applications
  • Delivering service improvements through backlog revising
  • Assisting with tasks related to new product tests
  • Creating and expanding the knowledge base articles

Your skills
  • Minimum one year of hands-on experience in business application 2nd line support
  • Practical knowledge of using monitoring tools
  • Technical background in Linux and Windows
  • Basic scripting skills
  • Familiarity with SQL and ITIL framework, especially incident, problem, and change
  • Strong communication skills to collaborate directly with vendors and other team members
  • Fluency in spoken and written English
  • Analytic approach with excellent problem-solving skills

Optional:

  • Hands-on experience in troubleshooting applications based on Java or Python
  • Bachelor's Degree in Computer Science or equivalent experience
  • Knowledge of web security issues

Job no. 240117-X8NR1

Why Sii

Great Place to Work

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

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Fascinating projects

prestigious brands from around the world, long-term contracts with many clients

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Projects suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

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We share the profit with Workers

last year we allocated PLN 23 M to this benefit

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PLN 1 000 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

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7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

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Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

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Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

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Open-minded and available management team

quick decision-making, we’re all on a first-name basis

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True values

these are not empty words – we’re guided by them every day

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Fantastic atmosphere

created by all Sii Power People

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Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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