Join one of the largest financial institutions in the world as an IT Service Manager. Be responsible for the ongoing supply and support of IT services and provide a single point of contact for any inquiries related to the provision of those services. Support the organization with your IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.

• Own the release management process in cooperation with a wider team, ensuring obligatory enterprise procedures related to service changes are performed
• Cover incident management and production support management
• Ensure that the data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements
• Proactively monitor service performance using data captured via available Performance Monitoring Tools
• Coordinate and support infrastructure activities such as patching, migrations, upgrades, and service continuity testing activities
• Ensure that each infrastructure service design change is progressed by solution architects
• Communicate with stakeholders, business, and IT colleagues for any inquiries related to the provision of the IT service
• Participate in project prioritization together with product and delivery leads

• IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams
• Experience in service management, change management and incident management
• IT Infrastructure Library (ITIL) knowledge
• Hands on experience with cloud-based infrastructure (ideally AWS)
• Strong team player with good interpersonal skills
• Knowledge of development lifecycle
• Excellent command of the English language
• Openness to working in a hybrid mode, up to 2 days per week from the office in Krakow

Job no. 240502-8A1EX