JIRA for business administrators

Course objectives

Getting to know Jira tool from the process and project administration perspective, learning best practices, tips and business role.

Benefits

Participants will learn and understand:

• Tool design and functionalities, available options
• Basics of personal configuration
• Tool nomenclature
• How to identify roles and assign them to function in the task
• How to supervise the process and support it at various stages

Participants will be able to:

• Verify text in Confluence and manage access
• Effectively manage Jira tasks within the process
• Reassign the task for continuation/acceptance to the selected person
• Identify the next steps in the process
• Find tasks requiring their attention
• Map business requirements in tasks
• Propose and maintain a high quality standard of data in the organization thanks to Jira

Training scope

• Jira and Confluence as a collaboration platform – role and usage
• • Presentation of tools
  • A way to access tools, relations
  • Task and project tracking
  • Reporting (time and status)
• Process and training division of users: End User, Business Administrator, System Administrator
  • Available Jira projects
  • Roles and Permissions
• The process from the perspective of a Business Administrator, supervision and support of the process for individual end users: Author, Reviewers, Acceptors.
• Complex diagrams:
  • Workflow
  • Notifications – cooperation, motivation and supervision
• Data security and visibility
  • Available security levels – change permissions
• Support in managing applications
• Adapting requests to business needs
  • Collecting data in Jira
• Tips & tricks: working with large amounts of data, export / import, JQL – advanced search

Audience

People who do not have knowledge about JIRA or want to deepen it for the full use of available business solutions.