Location:
On-line
Date:
23.09.2021 - 24.09.2021
Language:
EN
Net price:
PLN 1 600
Exam net price:
PLN 800
Course objectives

Understanding the:

  • Introduction to Service Integration and Management (SIAM®)
  • SIAM® implementation roadmap
  • SIAM® and its relation to other management practices
  • SIAM® roles and responsibilities
  • SIAM® practices
  • Processes to support SIAM
  • SIAM® challenges and risks
Training scope
  • Introduction to Service Integration and Management (SIAM®)
  • Fundamentals of SIAM®
  • SIAM® methodology and the various structures suggested for the service integrator layer
  • Service Integration and Management Implementation Roadmap
  • SIAM implementation key stages, the main objectives and activities of these stages
  • Service Integration and Management roles & responsibilities
  • Different SIAM® roles and their responsibilities
  • Service Integration and Management practices
  • Different ITSM practices
Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

Course objectives

Understanding the:

  • Introduction to Service Integration and Management (SIAM®)
  • SIAM® implementation roadmap
  • SIAM® and its relation to other management practices
  • SIAM® roles and responsibilities
  • SIAM® practices
  • Processes to support SIAM
  • SIAM® challenges and risks
Training scope
  • Introduction to Service Integration and Management (SIAM®)
  • Fundamentals of SIAM®
  • SIAM® methodology and the various structures suggested for the service integrator layer
  • Service Integration and Management Implementation Roadmap
  • SIAM implementation key stages, the main objectives and activities of these stages
  • Service Integration and Management roles & responsibilities
  • Different SIAM® roles and their responsibilities
  • Service Integration and Management practices
  • Different ITSM practices
Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60 min + 25% for non-native speakers

The number of participants: 8-15 people

Duration: 2 days

Available language: PL/ EN

Available course material: EN

Available exam: EN

Course form
Presentation, lecture, discussion, case study and assignments.
Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 60 min + 25% for non-native speakers

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Other dates and locations

ITIL® & ITSM
Accredited

SIAM® Foundation

Location:
On-line
Language:
EN
Date:
14.10.2021 - 15.10.2021
Net price:
PLN 1 600
Exam net price:
PLN 800
ITIL® & ITSM
Accredited

SIAM® Foundation

Location:
On-line
Language:
PL
Date:
14.10.2021 - 15.10.2021
Net price:
PLN 1 450
PLN 1 600
Exam net price:
PLN 800
ITIL® & ITSM
Accredited

SIAM® Foundation

Location:
On-line
Language:
PL
Date:
18.11.2021 - 19.11.2021
Net price:
PLN 1 450
PLN 1 600
Exam net price:
PLN 800
ITIL® & ITSM
Accredited

SIAM® Foundation

Location:
On-line
Language:
EN
Date:
18.11.2021 - 19.11.2021
Net price:
PLN 1 600
Exam net price:
PLN 800
ITIL® & ITSM
Accredited

SIAM® Foundation

Location:
On-line
Language:
PL
Date:
09.12.2021 - 10.12.2021
Net price:
PLN 1 450
PLN 1 600
Exam net price:
PLN 800
ITIL® & ITSM
Accredited

SIAM® Foundation

Location:
On-line
Language:
EN
Date:
09.12.2021 - 10.12.2021
Net price:
PLN 1 600
Exam net price:
PLN 800

Contact our expert with questions

about any of our trainings

Agnieszka Rzeczkowska

Training Practice Manager

CONTACT OUR EXPERT

Agnieszka Rzeczkowska

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