ITIL

ITIL is a set of best practices for IT Services Management through their entire lifecycle, which is designed to improve efficiency and achieve the service level satisfying for business. The trainings offered by Sii provide in-depth knowledge and skills earned through practical usage of ITIL procedures, needed to pass the exams certified by Axelos.

Accredited

  • ITIL Practitioner

  • ITIL Service Design (SD)

  • ITIL Service Transition (ST)

  • ITIL Service Operation (SO)

  • ITIL Continual Service Improvement (CSI)

  • ITIL Foundation

  • ITIL Service Offerings & Agreements (SOA)

  • ITIL Planning, Protection & Optimization (PPO)

  • ITIL Release, Control and Validation (RCV)

  • ITIL Service Strategy (SS)

  • ITIL Managing Across the Lifecycle (MALC)

  • ITIL Operational Support and Analysis (OSA)

 

Bespoke

  • IT Awareness

  • ITIL Introduction

  • CHANGE MANAGEMENT IN IT SERVICES

  • INCIDENT MANAGEMENT AND REQUEST FULFILLMENT

  • Problem Management

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