Why take this course
Do you want to effectively handle the challenges that change brings to an organization? This training will provide you with comprehensive knowledge and practical tools that will allow you to understand how change impacts people and the entire company. You will learn to engage key stakeholders, create effective communication plans, and define roles in the change process, while also preparing for the accredited Change Management Foundation exam.
What you'll learn
- To anticipate the impact of change on both the organization and individual stakeholders.
- To define key concepts related to change management.
- To plan the stakeholder engagement process.
- To create a change communication strategy and plan.
- To define roles in the change process, their scope of duties, and responsibilities.
- To utilize the knowledge and skills necessary for implementing change.
Certificate and exam
Upon completion of the training, you can take the accredited Change Management Foundation exam, which will confirm the competencies you have gained in the area of change management.
Who is this course for
This course is for people who:
- Are involved in the change process within an organization.
- Are preparing for accreditation in change management.
- Want to improve their professional qualifications.
- Serve as a change manager in an organization.
Training Scope
- The context of change management
- Individual learning
- Change vs. person – models of individual change
- Motivation – theories
- Change vs. organization – organization metaphors, organization culture vs. change, models of change
- Key roles in the change process – change factors, vision creation
- Stakeholder strategies – techniques to identify and segment stakeholders, empathy masks and maps, influence strategies
- Communication – communication channels, feedback, communication barriers
- Change impact
- Review sessions and mock exam
- Exam (optional)