Sii Poland
SII UKRAINE
SII SWEDEN
Sii Poland
SII UKRAINE
SII SWEDEN
As a certified ServiceNow partner, we implement Now Assist and autonomous AI agents in your organization, reducing incident handling time by 50% and lowering technological debt.
Certified ServiceNow and AI competencies
Secure Now Assist
and GenAI implementations
Automation
with measurable impact
Self-service growth of up to +30–40% deflection rate
60+ ServiceNow
and Now Assist experts
Certified AI specialists for ServiceNow
Full ServiceNow coverage extended with AI
Experience in ITSM, ITOM, SPM, CSM, GRC, HRSD and SecOps
Catch up with the latest news about our partnership
Sii implements ServiceNow IT Service Management with Now Assist capabilities to streamline ticket handling and the everyday work of Service Desk teams. The solution supports automated incident analysis, summary generation, knowledge article matching, and user interactions through virtual agents and generative AI. As a result, IT teams can resolve tickets faster, reduce manual work, and improve the quality of user support.
Sii implements ServiceNow Strategic Portfolio Management to connect business strategy with the delivery of projects, programs, and IT investments. The platform supports project risk analysis, automated status and business summary generation, and AI-based resource allocation scenario modeling. Organizations gain better portfolio visibility, prioritize initiatives more effectively, identify bottlenecks faster, and make more accurate investment decisions.
As part of ServiceNow IT Operations Management, Sii helps increase visibility into infrastructure, business services, and hybrid environments. We use Predictive AIOps, Now Assist capabilities, and machine learning models to automatically correlate alerts, detect anomalies in real time, and analyze root causes. Administrators receive AI-generated remediation recommendations, enabling them to identify issues faster, reduce false alerts, and lower the risk of downtime.
Sii implements ServiceNow HR Service Delivery with Now Assist capabilities to automate employee case handling and improve HR interactions. AI supports answer generation for employee questions, personalization of onboarding and offboarding processes, task list creation, and summarization of complex requests. This helps employees receive support faster and in a more accessible form, while HR teams reduce operational workload and focus on more complex tasks.
Sii implements ServiceNow Customer Service Management with Now Assist to streamline omnichannel customer service and consultants’ work. Generative AI supports the automatic creation of responses to emails and cases, summarization of interaction history when cases are handed over between consultants, and recommendation of the next best actions. Service teams can respond to requests faster, maintain greater communication consistency, and improve customer satisfaction.
Sii implements and organizes CMDB based on the Common Service Data Model to ensure reliable data on services, assets, and IT infrastructure. AI supports the automatic identification of data gaps, detection of unknown assets such as shadow IT, and mapping of relationships between business services and environment components. An up-to-date and well-managed CMDB increases control over IT, improves change management, and creates a solid foundation for automation and GenAI capabilities in other areas of the ServiceNow platform.
We implement ServiceNow Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) to give organizations a unified, intelligent command center for managing internal and third-party risk in one place. The platform centralizes data, automates compliance controls, and delivers AI-powered visibility across all risk-related processes – from predictive monitoring and automated audits to AI-driven assessment of your entire vendor ecosystem. By integrating IRM and TPRM with built-in AI capabilities, your teams can make data-driven decisions, respond to non-compliance faster, and maintain secure, regulation-aligned business relationships.
Sii implements ServiceNow App Engine and Creator Workflows with Now Assist capabilities to accelerate the creation of applications, automation, and workflows across the organization. Generative AI supports citizen development by enabling application structures, tables, and forms to be generated from natural language descriptions, workflows to be designed in Flow Designer using text or voice commands, and JavaScript/Glide API scripts to be automatically created and debugged. This allows business teams to prototype solutions faster, while professional developers spend less time on repetitive tasks and deliver applications tailored to organizational needs more efficiently.
Sii implements Now Assist and GenAI capabilities in ServiceNow with a strong focus on data protection, compliance, and control over how AI is used. We design security architecture, configure access and content filtering rules, and support environment preparation for security audits, GDPR, the EU AI Act, and clients’ internal policies.
Built-in ServiceNow mechanisms support the secure use of Now Assist and GenAI models in enterprise environments.
Sii helps select an AI architecture aligned with the requirements of regulated sectors, security policies, and data location needs.
AI in ServiceNow supports employees but does not replace control over critical decisions and content.
Learn to deliver personalized customer experiences and enhance agent performance in ServiceNow
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