Embracing operational excellence in banking. Discover Sii experts’ market insights

The banking sector, like all industries, is experiencing a rapid transformation in operational and back office practices, driven by automation, digitization, and the adoption of cloud computing. Explore expert perspectives on Change Management and the main market trends, as pointed out by Sii Poland’s top specialists based on their observations, experience, and cooperation with clients.

Adopting Change Management for successful organizational evolution

In today’s dynamic business landscape, 80% of organizations still employ a top-down approach to change management. Senior leaders make strategic decisions, develop implementation plans, and design organization-wide communication to secure workforce support. However, the modern organizational structure has evolved beyond vertical hierarchies.

With complex reporting lines and interdependencies, organizations have adapted to accommodate the changing environment. Additionally, employees now have greater access to information about their roles, the business landscape, and colleagues. Organizations must embrace a more inclusive and collaborative change management approach to navigate these transformations successfully.

By embracing open-source principles in change management, organizations can significantly enhance their change success rates. Adopting a more collaborative, transparent, and decentralized approach to change initiatives can foster greater adaptability, responsiveness, and innovation within the organization, driving successful transformations.

The impact of automation on jobs in the banking sector

While the potential for job losses due to automation is real, it is crucial to acknowledge that automation can also create new jobs and opportunities. By investing in education and training programs, creating supportive policies for affected workers, and promoting innovation, businesses can help minimize the negative impact of automation on jobs and even capitalize on emerging opportunities.

Cloud-based back office modernization

Cloud computing is revolutionizing back-office management by offering a range of benefits, including increased production speed, enhanced quality control, and reduced costs. By adopting cloud-based solutions, businesses can lower their development expenses, minimize capital expenditure, and align costs with their specific needs.

The future of operations – digital, sustainable, and remote

In the coming years, the operations transformation will continue to be driven by digitization, automation, and data-driven decision-making. Adopting advanced technologies like AI, machine learning, IoT, and blockchain will enhance operational efficiency, speed, and agility. As companies increasingly focus on sustainability and social responsibility (ESG), they adopt more environmentally friendly and ethical practices.

Moreover, the COVID-19 pandemic has accelerated the shift toward remote work and virtual collaboration, which is expected to persist and reshape how businesses manage their workforce. As remote work becomes the new normal, banks and institutions must adapt to this paradigm shift to thrive in an increasingly competitive landscape.

Operational excellence – Sii’s projects in action

— At Sii, operational excellence is not just a buzzword. It is the foundation of our company’s success — says Michał Żelazowski, Head of Banking at Sii Poland. — As a leading technology and services provider, we understand the importance of consistently delivering high-quality, efficient solutions to meet the diverse demands of our clients – he adds.

One of the projects that Sii undertook employs the Build-Operate-Transfer model, following a request by a leading European financial institution for a Polish nearshoring center. Supporting three process sets, the project has required the efficient recruitment, onboarding, and training of 50 FTEs within a tight deadline. With a focus on delivering top-quality services and fostering a lasting partnership, Sii exceeded client expectations and strategically prepared for the service’s conversion, including Sii resources, after five years.

Another project that Sii’s teams are implementing is a three-year change management program for a construction equipment production company, which involves migrating critical operations to SAP S/4HANA using the Scaled Agile Framework. The project impacts over 6 000 employees and includes stakeholder interviews, ADKAR methodology, a communication strategy, Organizational Change Management development, and e-learning content creation. The first stage has been completed on time, with the remaining steps progressing smoothly, ensuring the company’s long-term success and adaptability.

— Sii’s innovative projects demonstrate our unwavering commitment to operational excellence and serve as a testament to the value we bring to our clients — comments Natalia Buczel, Business Advisory & BPO Competency Center Director at Sii Poland. — By collaborating with our clients and leveraging our expertise in technology and services, we are proud to play a pivotal role in their journey toward operational excellence and success — she adds.

Discover Sii Poland’s services in the area of consulting & business process outsourcing. Contact our expert to find out how we can support your company.