Course objectives

Getting to know Jira tool from the perspective of an end user of the system, learning how teams and their work are organized, learning best practices.​


Participants will learn and understand:​

  • Tool design and functionalities, available options ​
  • Basics of personal configuration​
  • Tool nomenclature​
  • How to identify roles and assign them to function in the task​

Participants will be able to:​

  • Verify text in Confluence and manage access​
  • Effectively manage Jira tasks within the process​
  • Reassign the task for continuation / acceptance to the selected person​
  • Identify the next steps in the process​
  • Find tasks requiring their attention​
  • Map business requirements in tasks​
  • Propose and maintain a high quality standard of data in the organization thanks to Jira​
Training scope
  • Jira and Confluence as a collaboration platform – role and usage​
    • Presentation of tools​
    • A way to access tools, relations​
    • Task and project tracking​
    • Reporting (time and status)​
  • Process and training division of users: End User, Business Administrator, System Administrator​
    • Available Jira projects​
    • Roles and Permissions​
  • Process flow from the end user’s perspective​
    • Author​
    • Reviewer​
    • Acceptor​
  • Complex diagrams:​
    • Workflow​
    • Notifications​
  • Data security and visibility​
    • Available security levels
  • Report management​
  • Tailoring requests to needs​
    • Collecting data in Jira​
  • Tips & tricks: working with large amounts of data, export / import, JQL – advanced search​


People who will use Jira on a daily basis, who do not have knowledge about the tool or want to deepen it for the full use of available business solutions.​

The number of participants: 8-15 people

Duration: 2 days

Available language: PL / EN

Available course material: PL / EN

Course form
Presentation, workshop, exercises, discussion​

See the full Training offer


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Agnieszka Rzeczkowska

Training Practice Manager


Agnieszka Rzeczkowska

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