SIAM® Foundation [EN]

Why take this course

Do you want to efficiently manage complex IT services and effectively collaborate with multiple vendors? This training will provide you with the key concepts, definitions, and knowledge to understand what SIAM® is and how to implement this methodology in your organization. You will learn best practices, how to identify challenges and threats, and prepare to work as a service integrator. You will gain comprehensive knowledge that will allow you to streamline processes and improve the quality of IT services.

What you'll learn

• To understand what service management and integration based on the SIAM® methodology is all about.
• To plan SIAM® implementation in an organization.
• To understand the relationship between SIAM® and other management practices.
• To identify the key roles and responsibilities in the SIAM® model.
• To understand what practices and processes support SIAM®.
• To identify challenges and threats associated with SIAM® implementation.

Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.

Who is this course for

This training is aimed at professionals who:

• Are interested in service management and integration practices based on SIAM®.
• Want to implement this methodology in an organization, especially in the area of IT service management processes.
• Are vendors who want to implement service management based on the SIAM® model.
• Work with IT service management processes.

Training scope

• Introduction to Service Integration and Management (SIAM®)
• Fundamentals of SIAM®
• SIAM® methodology and the various structures suggested for the service integrator layer
• Service Integration and Management Implementation Roadmap
• SIAM implementation key stages, the main objectives and activities of these stages
• Service Integration and Management roles & responsibilities
• Different SIAM® roles and their responsibilities
• Service Integration and Management practices
• Different ITSM practices