Lean Management

Why to take this course

Do you want to streamline your company’s processes and increase their efficiency? This training will equip you with practical tools and methods to identify and eliminate waste in office, service, and business processes. You will learn how to effectively manage time, improve the flow of documents and information, and independently analyze and refine processes within your organization. Gain the skills that will allow you to elevate the quality of both external and internal customer service.

What you'll learn

• Recognizing and eliminating waste in office, service, and business processes.
• Effectively managing task completion time and improving the flow of information.
• Visualizing and managing business processes.
• Analyzing and improving company processes using Value Stream Mapping.
• Applying problem-solving methods such as 5 Whys, the spaghetti diagram, and the Ishikawa diagram.
• Utilizing Kanban as a tool to support office work.
• Defining and monitoring key Lean Management indicators (KPIs).

Training scope

• Introduction to Lean Management. Historical overview.
• Definitions and examples of value-adding and non-value-adding activities.
• What “waste” in a process is.
• Lean Management vs. Lean Manufacturing – similarities and differences.
• Visualization of business processes.
• Causes of waste in service processes.
• Waste areas.
• Characteristics of muda in office, business, and service areas.
• The 5 principles of Lean – value, value stream, flow, pull, continuous improvement.
• Process map: visualization, case study exercises.
• Value Stream Mapping.
• Kaizen – continuous improvement – Methods for reducing processing and information flow times.
• Kanban as a tool to support material management.
• Ways to improve the quality of documentation produced.
• Designing the ideal organization of the workspace.
• Defining and solving office problems:
  • 5 Whys analysis
  • spaghetti diagram
  • Ishikawa diagram
• Lean Management metrics.