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Course objectives

Participants will learn methods to eliminate waste and wastefulness in office processes, services and business processes. They will learn to change the process and in this way improve the quality of external and internal customer service.

Benefits

Workshop participants will learn:

  • How to effectively manage the time of task execution, eliminate waste from the process, visually manage information and ensure an efficient document and information flow.
  • You will gain the knowledge to independently analyze and improve your own processes in the company
Training scope

Day 1

  1. Introduction to Lean Management. Historical background
  2. Definitions and examples of value adding and non-value adding activities.
  3. What is a “loss” in the process
  4. Lean Management versus Lean Manufacturing – similarities and differences
  5. Visualization of business processes
  6. Causes of waste in service processes
  7. Areas of wastage
  8. Characteristics of muda in office, business and service areas
  9. 5 Lean principles – value, value stream, flow, pull, continuous improvement
  10. Process map: visualization, exercises on case study

 

Day 2

  1. Value Stream Mapping
  2. Kaizen – continuous improvement – methods of reducing processing time and information flow
  3. Kanban as a tool to support materials management
  4. Ways of improving quality of produced documentation
  5. Designing an ideal workspace organization
  6. Defining and solving office problems
    • 5 Why analysis
    • spaghetti diagram
    • Ishikawa diagram
  7. Indicators of Lean Management Translated with
Audience

Middle managers, owners of particular processes, people shaping Lean culture in the organization, specialists and participants of particular administrative processes.

Course objectives

Participants will learn methods to eliminate waste and wastefulness in office processes, services and business processes. They will learn to change the process and in this way improve the quality of external and internal customer service.

Benefits

Workshop participants will learn:

  • How to effectively manage the time of task execution, eliminate waste from the process, visually manage information and ensure an efficient document and information flow.
  • You will gain the knowledge to independently analyze and improve your own processes in the company
Training scope

Day 1

  1. Introduction to Lean Management. Historical background
  2. Definitions and examples of value adding and non-value adding activities.
  3. What is a “loss” in the process
  4. Lean Management versus Lean Manufacturing – similarities and differences
  5. Visualization of business processes
  6. Causes of waste in service processes
  7. Areas of wastage
  8. Characteristics of muda in office, business and service areas
  9. 5 Lean principles – value, value stream, flow, pull, continuous improvement
  10. Process map: visualization, exercises on case study

 

Day 2

  1. Value Stream Mapping
  2. Kaizen – continuous improvement – methods of reducing processing time and information flow
  3. Kanban as a tool to support materials management
  4. Ways of improving quality of produced documentation
  5. Designing an ideal workspace organization
  6. Defining and solving office problems
    • 5 Why analysis
    • spaghetti diagram
    • Ishikawa diagram
  7. Indicators of Lean Management Translated with
Audience

Middle managers, owners of particular processes, people shaping Lean culture in the organization, specialists and participants of particular administrative processes.

The number of participants: 8-15 people

Duration: 2 days

Available language: PL / EN

Available course material: PL / EN

Course form
Workshop - presentation, group exercises

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Agnieszka Rzeczkowska

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