Course objectives
- Understanding how to create learning and improving IT organization with strong and effective strategic directions
- Understanding the practical and strategic method for planning and delivering continual improvement with the necessary agility
- Understanding the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage
- Preparation for the ITIL®4 Direct, Plan & Improve (DPI) exam
Training scope
- Key concepts of Direct, Plan & Improve
- Scope of control
- Governance, Risk & Compliance (GRC)
- Using continual improvement for all types of improvements
- Assessment objects & methods
- Build, justify & advocate for a Business Case
- Organizational change management
- Key principles & methods of communication
- Measurement and reporting
- Directing, planning and improving value streams and practices
- Value Stream Mapping & designing workflows
Prerequisites
An ITIL®4 Foundation certificates.
Audience
- existing ITIL qualification holders wishing to develop their knowledge & continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services,
- responsible for the end-to-end delivery