Course objectives
- Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL® operation model
- Understanding the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT
- Understanding know how to contribute to achieving value with digital products
- Preparation for the ITIL® 4 Specialist High Velocity IT (HVIT) exam
Training scope
- High-velocity IT, Digital Technology, Organization & Transformation
- High-velocity IT approaches, operating models, ITIL® building blocks, objectives, techniques & culture
- Other fundamental concepts for delivering high-velocity IT – Ethics, Safety culture, Lean culture, Toyota Kata, Lean, agile, resilient, continuous, Service-dominant logic, Design thinking, Complexity thinking
- Practices – Portfolio mgmt., Relationship mgmt., Architecture mgmt., Business analysis, Deployment mgmt., Service validation &testing, Software development & mgmt., Availability mgmt., Capacity & performance mgmt., Monitoring and event mgmt., Problem mgmt., Service continuity mgmt., Infrastructure & platform mgmt., Relationship mgmt., Service design, Service desk, Information security mgmt., risk mgmt.
Prerequisites
An ITIL®4 Foundation certificates.
Audience
- existing ITIL qualification holders wishing to develop their knowledge & continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services,
- responsible for the end-to-end delivery