Course objectives
  • Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL® operation model
  • Understanding the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT
  • Understanding know how to contribute to achieving value with digital products
  • Preparation for the ITIL® 4 Specialist High Velocity IT (HVIT) exam
Training scope
  • High-velocity IT, Digital Technology, Organization & Transformation
  • High-velocity IT approaches, operating models, ITIL® building blocks, objectives, techniques & culture
  • Other fundamental concepts for delivering high-velocity IT – Ethics, Safety culture, Lean culture, Toyota Kata, Lean, agile, resilient, continuous, Service-dominant logic, Design thinking, Complexity thinking
  • Practices – Portfolio mgmt., Relationship mgmt., Architecture mgmt., Business analysis, Deployment mgmt., Service validation &testing, Software development & mgmt., Availability mgmt., Capacity & performance mgmt., Monitoring and event mgmt., Problem mgmt., Service continuity mgmt., Infrastructure & platform mgmt., Relationship mgmt., Service design, Service desk, Information security mgmt., risk mgmt.
Prerequisites

An ITIL®4 Foundation certificates.

Audience
  • existing ITIL qualification holders wishing to develop their knowledge & continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services,
  • responsible for the end-to-end delivery

The number of participants: 8-15 people

Duration: 3 days

Available language: PL / EN

Available course material: EN

Available exam: EN

Course form
Presentation, lecture, discussion, case study and assignments.
Exam
  • Exam is obligatory
  • Multiple choice test; 40 questions
  • Pass mark: 70% (28 out of 40)
  • Open book: no
  • Electronic devices permitted: no
  • Time allocation: 90 mins + 25% for non-native speakers

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AgilePM® is a registered trademark of Agile Business Consortium Limited.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
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