ITIL®4 Specialist High Velocity IT (HVIT)

Course objectives

• Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL® operation model
• Understanding the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT
• Understanding know how to contribute to achieving value with digital products
• Preparation for the ITIL® 4 Specialist High Velocity IT (HVIT) exam

Training scope

• High-velocity IT, Digital Technology, Organization & Transformation
• High-velocity IT approaches, operating models, ITIL® building blocks, objectives, techniques & culture
• Other fundamental concepts for delivering high-velocity IT – Ethics, Safety culture, Lean culture, Toyota Kata, Lean, agile, resilient, continuous, Service-dominant logic, Design thinking, Complexity thinking
• Practices – Portfolio mgmt., Relationship mgmt., Architecture mgmt., Business analysis, Deployment mgmt., Service validation &testing, Software development & mgmt., Availability mgmt., Capacity & performance mgmt., Monitoring and event mgmt., Problem mgmt., Service continuity mgmt., Infrastructure & platform mgmt., Relationship mgmt., Service design, Service desk, Information security mgmt., risk mgmt.

Prerequisites

An ITIL®4 Foundation certificates.

Audience

• existing ITIL qualification holders wishing to develop their knowledge & continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services,
• responsible for the end-to-end delivery