Why take this course
Do you want to make the processes in your IT organization more efficient and effective? Learn the tools that will allow you to diagnose and then improve your company’s processes, step by step. Through practical exercises, you will learn how to map value streams, recognize areas that need improvement, and eliminate activities that don’t add value for the customer. Gain unique skills that will enable you to bring about real transformation in your organization.
What you'll learn
- You will understand the fundamental principles of the Lean IT philosophy and the Six Sigma method.
- You will learn about the practical application of Value Stream Mapping (VSM) in IT processes.
- You will be able to define value streams in your organization.
- You will learn how to recognize and identify areas of waste in IT processes.
- You will master techniques that will allow you to propose and illustrate the improved state of processes (“TO BE”).
- You will be able to apply the SIPOC method in Value Stream Mapping.
Training scope
- Lean IT and Six Sigma main concepts especially:
- Customer i Customer value,
- Voice of the customer,
- Value stream,
- Process,
- Wastes within IT area.
- ITSM processes versus value stream.
- Value stream mapping and improving efficiency and effectiveness of ITSM processes.
- SIPOC (Supplier, Input, Process, Output, Customer).
- Selected methods af visual creation of actual process flow– diagram spagetti, swim-lane diagram etc.
- Identification of most common wastes in ITSM processes.
- Communication in ITSM processes.
- Excercises– applying Value Stream Mapping technique tro the chosen ITSM process.
Who is this course for
This course is intended for:
- Individuals involved in quality management within an IT organization.
- Owners and managers of IT processes and services.
- Anyone responsible for the effectiveness and efficiency of processes and the continuous improvement of IT services.