ITIL®4 Specialist Create, Deliver & Support (CDS)

Course objectives

• Understanding how to plan and build a service streams to create, deliver, and support services
• Getting to know how relevant ITIL®4 practices contribute to the creation, delivery and support across the SVS and Value streams
• Understanding of service performance, service quality and improvements methods
• Getting to know how to create, deliver and support services
• Preparation for the ITIL®4 Specialist Create, Deliver & Support (CDS) exam

Training scope

• Organizational structure
• How to plan and manage resources in the service value system
• Information & technology
• Value Streams – what is it & how to define it
• Model value stream for new services & for user support
  • Service design
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management
• Manage work and activities

Prerequisites

An ITIL®4 Foundation certificates.

Audience

• existing ITIL qualification holders wishing to develop their knowledge & continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services,
• responsible for the end-to-end delivery