Managing stress and emotions

Course objectives

• Constructive attitude and professional behaviour in difficult situations.
• Identification of stressors and constructive dealing with them.
• Increased awareness of harmful effects of long-lasting stress.
• Getting to know the techniques of dealing with stress
• Raising motivation to work on reducing the stress level. Ability of emotions control

Benefits

• Ability to identify stress symptoms
• Understanding the course of stress response
• Diagnosis of one’s own stress susceptibility
• Types of emotions and their functions for the human body
• Ability to control emotions
• Getting to know relaxation techniques to be used in the workplace
• Development of the skills of constructive and effective relaxation

Training scope

• What is stress?
  • Eustress and distress
  • Stress inducing factors
    Stages of stress response
  • Stress effects
• How to deal with stress?
  • Self-diagnosis of stress areas
  • A and B-type personality
  • Short-term methods of dealing with stress
  • Long-term methods of dealing with stress
• Managing emotions in professional life
  • Feeling and naming emotions
  • Constructive expression of emotions as a stress-reducing element
  • Mood and its impact on work effectiveness
  • Techniques of mood changing
  • Directing emotions – techniques of controlling emotions
• Techniques preparing for relaxation
  • Abdominal breathing as a basic relaxation skill
  • Breathing control
  • Full breathing
• Anti-stress techniques to be used at work
  • Techniques of reducing muscle tension
  • Visualisation
  • Positive auto-suggestion
  • Techniques using sense perception
  • Laughter as a natural relaxation method
• Long-term methods of dealing with stress
  • Autogenic training by Schulz
  • Progressive training by Jacobson
  • Head and palms massage
  • Mindfulness and meditation

Audience

Managers, persons working in contact with an external customer, persons strongly interdependent on actions and works of external and internal customers, employees of every level in an organisation exposed to work under time.