Course objectives
Gaining knowledge on team management practices, especially understanding the various methods of employee motivation, manager’s authority and leadership as well as developing skills at providing feedback.
Benefits
- Participants will understand:
- main ideas and aspects of team management,
- concept of leadership, especially situational leadership (according to Ken Blanchard),
- various methods of motivating people.
- At the end of this course the participants will be able to:
- choose the appropriate methods of motivating people (depending on their characteristics, roles and functions within the organization),
- manage people according to their level, position and dedicated tasks,
- constructively provide people with feedback on the results of their work, behaviour and attitude.
Training scope
- What does people management mean
-
- definition of the concept
- components
- Manager vs. leader
- characteristic
- main differences between manager and leader
- scope of responsibility and main objectives
- Employee motivation
- most common motivators
- applying appropriate encouragements to circumstances and workers
- Herzberg’s theory
- Employee development and Ken Blanchard situational leadership
- Effective communication and providing constructive feedback
- instruction and training
- SPINKA technique
- SPINKA (on the basis of questions)
- main aspects of non-violent communication („I feel, I observe, I need…”)
- FUKO model
- Coaching dialogue
- Building position and establishing your authority as a leader
Audience
All the people involved in and responsible for management of employees, especially managers, line managers, team leaders; also everybody, who cooperates with other people and provides them with feedback (project managers, project coordinators, process managers etc.)