Course objectives
  • Skills of communication techniques used in the process of group facilitation.
  • To recognize the level of maturity of the group and correctly support the group at different stages of development.
  • Ability to create a balance between the different preferences of people in the group.
  • Ability to manage conflict in a group.
Benefits
  • Improving skills of team building and developing
  • Identification of one’s own strengths and weaknesses in the role of a manager
  • Identification of one’s own individual style of managing
  • Improving the skill of communication with the team
  • Getting to know the methods of team work organisation and improvement of current methods
  • Getting to know the methods of effective planning, objective setting for oneself and the team and the methods of achieving them
  • Learning how to motivate employees better
Training scope
  • Building one’s own potential as a manager
    • A friend, a boss, a front man, a manager or a leader?
    • Contemporary theories of managing in organisations
    • Self-assessment, self-awareness, self-control
    • Building authority
  • Management style – how to find own place in a new role
    • Types of management styles
    • Diagnosis of the management style of participants
    • Consequences, advantages and risks related to each style – searching for the best solution
  • Concept of a situational leadership according to Blanchard
    • Why doesn’t one management style prove to be effective for all team members?
    • Review of 4 levels of employee maturity according to Blanchard
    • Differences in development needs of an employee depending on the maturity level
  • Motivation of employees
    • The role of motivation in managing people
    • What does motivate people to action – psychological needs
    • Identification of non-financial needs of employees
    • Taking care of employee development – development tools: coaching, mentoring, debriefing, training, instructions
    • Review of manager’s tools: coaching, mentoring, debriefing, training, instructions
  • Providing feedback as the basic tool of a manager
    • Feedback definition and feedback application
    • Praising, criticism versus feedback
    • Strengthening positive behaviours
    • Feedback as a motivator
    • Review of methods of providing feedback
  • Recipe for an effective team
    • The role of a leader in creating a positive atmosphere
    • Identification of sources of misunderstanding, frustration, demotivation, difficulties in cooperation and development of improvements
Audience

Managers who serve managerial functions, manage teams, employees preparing for assuming managerial role.

The number of participants: 8-15 people

Duration: 2 days

Available language: PL

Available course material: PL

Course form
Interactive methods: simulation game, self-diagnosis questionnaires, workshops in subgroups, individual work, facilitated discussion, applied drama.

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Agnieszka Rzeczkowska

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