Facilitation of meetings in IT

Course objectives

• Skills of communication techniques used in the process of group facilitation.
• To recognize the level of maturity of the group and correctly support the group at different stages of development.
• Ability to create a balance between the different preferences of people in the group.
• Ability to manage conflict in a group.

Benefits

• Improving skills of team building and developing
• Identification of one’s own strengths and weaknesses in the role of a manager
• Identification of one’s own individual style of managing
• Improving the skill of communication with the team
• Getting to know the methods of team work organisation and improvement of current methods
• Getting to know the methods of effective planning, objective setting for oneself and the team and the methods of achieving them
• Learning how to motivate employees better

Training scope

• Building one’s own potential as a manager
  • A friend, a boss, a front man, a manager or a leader?
  • Contemporary theories of managing in organisations
  • Self-assessment, self-awareness, self-control
  • Building authority

• Management style – how to find own place in a new role
  • Types of management styles
  • Diagnosis of the management style of participants
  • Consequences, advantages and risks related to each style – searching for the best solution
• Concept of a situational leadership according to Blanchard
  • Why doesn’t one management style prove to be effective for all team members?
  • Review of 4 levels of employee maturity according to Blanchard
  • Differences in development needs of an employee depending on the maturity level
• Motivation of employees
  • The role of motivation in managing people
  • What does motivate people to action – psychological needs
  • Identification of non-financial needs of employees
  • Taking care of employee development – development tools: coaching, mentoring, debriefing, training, instructions
  • Review of manager’s tools: coaching, mentoring, debriefing, training, instructions
• Providing feedback as the basic tool of a manager
  • Feedback definition and feedback application
  • Praising, criticism versus feedback
  • Strengthening positive behaviours
  • Feedback as a motivator
  • Review of methods of providing feedback
• Recipe for an effective team
  • The role of a leader in creating a positive atmosphere
  • Identification of sources of misunderstanding, frustration, demotivation, difficulties in cooperation and development of improvements

Audience

Managers who serve managerial functions, manage teams, employees preparing for assuming managerial role.