Course objectives
- Skills of communication techniques used in the process of group facilitation.
- To recognize the level of maturity of the group and correctly support the group at different stages of development.
- Ability to create a balance between the different preferences of people in the group.
- Ability to manage conflict in a group.
Benefits
- Improving skills of team building and developing
- Identification of one’s own strengths and weaknesses in the role of a manager
- Identification of one’s own individual style of managing
- Improving the skill of communication with the team
- Getting to know the methods of team work organisation and improvement of current methods
- Getting to know the methods of effective planning, objective setting for oneself and the team and the methods of achieving them
- Learning how to motivate employees better
Training scope
- Building one’s own potential as a manager
- A friend, a boss, a front man, a manager or a leader?
- Contemporary theories of managing in organisations
- Self-assessment, self-awareness, self-control
- Building authority
- Management style – how to find own place in a new role
- Types of management styles
- Diagnosis of the management style of participants
- Consequences, advantages and risks related to each style – searching for the best solution
- Concept of a situational leadership according to Blanchard
- Why doesn’t one management style prove to be effective for all team members?
- Review of 4 levels of employee maturity according to Blanchard
- Differences in development needs of an employee depending on the maturity level
- Motivation of employees
- The role of motivation in managing people
- What does motivate people to action – psychological needs
- Identification of non-financial needs of employees
- Taking care of employee development – development tools: coaching, mentoring, debriefing, training, instructions
- Review of manager’s tools: coaching, mentoring, debriefing, training, instructions
- Providing feedback as the basic tool of a manager
- Feedback definition and feedback application
- Praising, criticism versus feedback
- Strengthening positive behaviours
- Feedback as a motivator
- Review of methods of providing feedback
- Recipe for an effective team
- The role of a leader in creating a positive atmosphere
- Identification of sources of misunderstanding, frustration, demotivation, difficulties in cooperation and development of improvements
Audience
Managers who serve managerial functions, manage teams, employees preparing for assuming managerial role.