What you get

Certified Genesys Partner

offering advisory & expert support

Wide range of expertise

implementation consultants, engineers

Dedicated expert team

with many years of experience in implementing contact center solutions

Integration of digital communication channels

voice calls, chats, email, text, and SMS

Effortless interaction with the client

thanks to an easy-to-use control panel

Precise behavior monitoring

real-time customer information

Meet our experts

Sii will help you improve the customer service process with Genesys

Discover the benefits of implementing the multifunctional platform

Greater efficiency thanks to artificial intelligence

Our experts will help you make the best use of Genesys Cloud AI-based mechanisms to achieve better results. Fast, comprehensive service at the first contact will significantly increase the level of customer satisfaction. The artificial intelligence provided as part of the solution will also allow you to fully understand the context of each interaction as well as relieve your consultants of repetitive tasks. Genesys Cloud functionalities guaranteeing improved service efficiency include:

Our experts will help you make the best use of Genesys Cloud AI-based mechanisms...

  • Chatbots and voicebots support at every stage of the conversation
  • Dynamic and fast forecasting (self-learning) thanks to statistical data
  • Support and suggestions for the consultant during the conversation with the client
  • Predictive engagement – website monitoring to ensure effective contact with the client
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Flexibility and scalability of operator and voice services

Sii specialists will explain how, thanks to Genesys Voice Cloud, you will centralize your competences and simplify the use of the system without installing additional hardware and operating systems. You can easily adapt the solution to the telephone service provider of your choice or use the available Genesys operator solution. Its built-in mechanisms for incoming traffic and an automatic dialer for outgoing calls ensure high scalability and flexibility. By using Genesys, our experts will help you unify incoming queues and IVR system as well as outbound campaigns, improving efficiency and optimizing the work of your contact center consultants.

Sii specialists will explain how, thanks to Genesys Voice Cloud, you will centralize your...

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Faster ticket resolution with the self-service portal

Genesys Cloud offers an easy-to-use self-service IVR portal with management based on an intuitive drag-and-drop editor. Sii experts will help you use its additional functions based on artificial intelligence, supported by ASR (automatic speech recognition) and TTS (text to speech) class mechanisms, which will ensure full understanding of the context of each interaction, recognize the caller's intentions, generate a ready response and support the consultant during the conversation with the client.

Genesys Cloud offers an easy-to-use self-service IVR portal with management based on an intuitive...

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Simple integration with systems and applications

Sii experts will help you easily integrate Genesys Cloud with the most popular CRM, ERP, HR solutions and business analysis tools. We will support you in integrating your system with Salesforce, SAP, or Microsoft Dynamics 365. We will also advise which applications from over 500 available on the Genesys technology partner portal – AppFoundry – will work best in your organization.

Sii experts will help you easily integrate Genesys Cloud with the most popular CRM,...

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Dedicated solutions thanks to the API-First approach

The Genesys tool, based on the API-First approach, gives almost unlimited possibilities of product development and building dedicated applications. Our experts will help you create own interfaces or integrate the system with non-standard CRM or ERP tools to better adapt Genesys solutions to the needs of your organization.

The Genesys tool, based on the API-First approach, gives almost unlimited possibilities of product...

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Schedule a free Genesys demo

See how you can increase the satisfaction of your clients thanks to the modern platform

Contact our expert

Paweł Magnuszewski

Business Development Manager

Paweł Magnuszewski

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