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Thanks to over 15 years of experience in various technological areas, such as automation and robotics, IoT, Natural Language Understanding, I gained both technological knowledge and a business perspective. I am an architect, I manage teams responsible for pre-sales and business development in the Contact Center area. I am constantly broadening my horizons.
I have been associated with IT since 2003. I started my adventure with Microsoft Dynamics and ERP class solutions in 2012. At Sii, since 2015 I have been responsible for business development and sales of Dynamics 365 based solutions and the development of the Contact Center – Genesys Cloud offer. I spend my free time with my family.
Discover the benefits of implementing the multifunctional platform
Our experts will help you make the best use of Genesys Cloud AI-based mechanisms to achieve better results. Fast, comprehensive service at the first contact will significantly increase the level of customer satisfaction. The artificial intelligence provided as part of the solution will also allow you to fully understand the context of each interaction as well as relieve your consultants of repetitive tasks. Genesys Cloud functionalities guaranteeing improved service efficiency include:
Our experts will help you make the best use of Genesys Cloud AI-based mechanisms...
Sii specialists will explain how, thanks to Genesys Voice Cloud, you will centralize your competences and simplify the use of the system without installing additional hardware and operating systems. You can easily adapt the solution to the telephone service provider of your choice or use the available Genesys operator solution. Its built-in mechanisms for incoming traffic and an automatic dialer for outgoing calls ensure high scalability and flexibility. By using Genesys, our experts will help you unify incoming queues and IVR system as well as outbound campaigns, improving efficiency and optimizing the work of your contact center consultants.
Sii specialists will explain how, thanks to Genesys Voice Cloud, you will centralize your...
Genesys Cloud offers an easy-to-use self-service IVR portal with management based on an intuitive drag-and-drop editor. Sii experts will help you use its additional functions based on artificial intelligence, supported by ASR (automatic speech recognition) and TTS (text to speech) class mechanisms, which will ensure full understanding of the context of each interaction, recognize the caller's intentions, generate a ready response and support the consultant during the conversation with the client.
Genesys Cloud offers an easy-to-use self-service IVR portal with management based on an intuitive...
Sii experts will help you easily integrate Genesys Cloud with the most popular CRM, ERP, HR solutions and business analysis tools. We will support you in integrating your system with Salesforce, SAP, or Microsoft Dynamics 365. We will also advise which applications from over 500 available on the Genesys technology partner portal – AppFoundry – will work best in your organization.
Sii experts will help you easily integrate Genesys Cloud with the most popular CRM,...
The Genesys tool, based on the API-First approach, gives almost unlimited possibilities of product development and building dedicated applications. Our experts will help you create own interfaces or integrate the system with non-standard CRM or ERP tools to better adapt Genesys solutions to the needs of your organization.
The Genesys tool, based on the API-First approach, gives almost unlimited possibilities of product...
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Natalia Competency Center Director
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