ITIL®4 Driect, Plan & Improve (DPI)

Course objectives

• Understanding how to create learning and improving IT organization with strong and effective strategic directions
• Understanding the practical and strategic method for planning and delivering continual improvement with the necessary agility
• Understanding the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage
• Preparation for the ITIL®4 Direct, Plan & Improve (DPI) exam

Training scope

• Key concepts of Direct, Plan & Improve
• Scope of control
• Governance, Risk & Compliance (GRC)
• Using continual improvement for all types of improvements
• Assessment objects & methods
• Build, justify & advocate for a Business Case
• Organizational change management
• Key principles & methods of communication
• Measurement and reporting
• Directing, planning and improving value streams and practices
• Value Stream Mapping & designing workflows

Prerequisites

An ITIL®4 Foundation certificates.

Audience

• existing ITIL qualification holders wishing to develop their knowledge & continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services,
• responsible for the end-to-end delivery