Managing stress and emotions

Why take this course

Do you want to maintain your calm and professionalism in stressful work situations? This training will equip you with practical tools that will allow you to identify stress triggers and deal with them constructively. You will learn how to regulate your emotions through by relaxation techniques that can be applied in your daily work, to help you lower your stress levels in professional settings.

Training scope

• What is stress?
  • Eustress and distress
  • Stress inducing factors
    Stages of stress response
  • Stress effects
• How to deal with stress?
  • Self-diagnosis of stress areas
  • A and B-type personality
  • Short-term methods of dealing with stress
  • Long-term methods of dealing with stress
• Managing emotions in professional life
  • Feeling and naming emotions
  • Constructive expression of emotions as a stress-reducing element
  • Mood and its impact on work effectiveness
  • Techniques of mood changing
  • Directing emotions – techniques of controlling emotions
• Techniques preparing for relaxation
  • Abdominal breathing as a basic relaxation skill
  • Breathing control
  • Full breathing
• Anti-stress techniques to be used at work
  • Techniques of reducing muscle tension
  • Visualisation
  • Positive auto-suggestion
  • Techniques using sense perception
  • Laughter as a natural relaxation method
• Long-term methods of dealing with stress
  • Autogenic training by Schulz
  • Progressive training by Jacobson
  • Head and palms massage
  • Mindfulness and meditation

What you'll learn

• To recognize the symptoms of stress and understand the course of a stress reaction.
• To diagnose your own susceptibility to stress.
• To distinguish between different types of emotions and their impact on your body.
• To regulate and control your emotions in professional life.
• To use skills for effective relaxation “on demand” at work.
• To adopt a constructive attitude in demanding situations.

Certificate and exam

Upon completion of the training, you will receive a certificate of participation, confirming your skills in stress and emotion management.

For whom

This course is for people who:

• Manage a team.
• Work daily with external or internal clients.
• Are exposed to working under time pressure, performance pressure, or are required to multitask.
• Want to develop their skills in emotion regulation and coping with stress.