SIAM® Foundation

Course objectives

Understanding the:

• Introduction to Service Integration and Management (SIAM®)
• SIAM® implementation roadmap
• SIAM® and its relation to other management practices
• SIAM® roles and responsibilities
• SIAM® practices
• Processes to support SIAM
• SIAM® challenges and risks

Training scope

• Introduction to Service Integration and Management (SIAM®)
• Fundamentals of SIAM®
• SIAM® methodology and the various structures suggested for the service integrator layer
• Service Integration and Management Implementation Roadmap
• SIAM implementation key stages, the main objectives and activities of these stages
• Service Integration and Management roles & responsibilities
• Different SIAM® roles and their responsibilities
• Service Integration and Management practices
• Different ITSM practices

Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.