Our key strengths

100+ certified specialists

100+ certified specialists

top cloud experts

50 000 users

50 000 users

worldwide supported

24/7 support

24/7 support

security and maintenance

Microsoft Gold Partner

Microsoft Gold Partner

Collaboration & Content

Flexible SLA

Flexible SLA

to keep your productivity

M365 adoption meetings

M365 adoption meetings

knowledge sessions

What we offer

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Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

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What you get

Full system support

Full system support

incident & problem management based on SLAa

Flexible cooperation

Flexible cooperation

Transfer of unused hours or exchange for development support

Varied service options

Varied service options

4 support models to choose from

Microsoft best practices

Microsoft best practices

Adherence to the IT Service Management guidelines

Up-to-date knowledge

Up-to-date knowledge

Constant first-hand information sharing

Great customer service

Great customer service

Proven by customer satisfaction rate at 95%

Our services cover the Microsoft 365 suite, including:

Support plans

4 packages to choose from to adapt best to the environment size and business needs

BRONZE

  • Readiness for support
    Mon-Fri 9:00 – 17:00 CET (5×8)
  • Scope of service
    SLA, incidents management
  • Included service support hours in the package
    8h
  • Reaction / resolution time
    Critical error – 8h  / 16h
    Important error – 8h / 32h
    Defect – 8h / 80h
  • M365 adoption meetings
    1h monthly
  • Transfer service hours
    1 month

SILVER

  • Readiness for support
    Mon-Fri 9:00 – 17:00 CET (5×8)
  • Scope of service
    SLA, incidents management, consulting
  • Included service support hours in the package
    24h
  • Reaction / resolution time
    Critical error – 6h / 12h
    Important error – 6h / 20h
    Defect – 8h / 80h
  • M365 adoption meetings
    1h monthly
  • Transfer service hours
    2 months

GOLD

  • Readiness for support
    Mon-Fri 9:00 – 17:00 CET (5×8)
  • Scope of service
    SLA, incidents management, consulting, development
  • Included service support hours in the package
    40h
  • Reaction / resolution time
    Critical error – 4h / 10h
    Important error – 4h / 18h
    Defect – 8h / 60h
  • M365 adoption meetings
    1h monthly
  • Transfer service hours and exchange on the development
    3 months

PLATINIUM

  • Readiness for support
    Mon-Fri 9:00 – 17:00 CET (5×8), possible up to 24/7
  • Scope of service
    SLA, incidents management, consulting, development, migration
  • Included service support hours in the package
    100h
  • Reaction / resolution time
    Critical error – 2h / 8h
    Important error – 4h / 16h
    Defect – 8h / 40h
  • M365 adoption meetings
    2h monthly
  • Transfer service hours and exchange on the development
    3 months

Download information about our Microsoft 365 support plans

Our case studies prove our expertise

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