Microsoft 365 support service

Our key strengths

100+ certified specialists

top cloud experts

50 000 users

worldwide supported

24/7 support

security and maintenance

Microsoft Gold Partner

Collaboration & Content

Flexible SLA

to keep your productivity

M365 adoption meetings

knowledge sessions

What we offer

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

What you get

Full system support

incident & problem management based on SLAa

Flexible cooperation

Transfer of unused hours or exchange for development support

Varied service options

4 support models to choose from

Microsoft best practices

Adherence to the IT Service Management guidelines

Up-to-date knowledge

Constant first-hand information sharing

Great customer service

Proven by customer satisfaction rate at 95%

Our services cover the Microsoft 365 suite

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Support plans

4 packages to choose from to adapt best to the environment size and business needs

BRONZE

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8)
Scope of service
SLA, incidents management
Included service support hours in the package
8h
Reaction / resolution time
Critical error – 8h / 16h
Important error – 8h / 32h
Defect – 8h / 80h
M365 adoption meetings
1h monthly
Transfer service hours
1 month

SILVER

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8)
Scope of service
SLA, incidents management, consulting
Included service support hours in the package
24h
Reaction / resolution time
Critical error – 6h / 12h
Important error – 6h / 20h
Defect – 8h / 80h
M365 adoption meetings
1h monthly
Transfer service hours
2 months

GOLD

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8)
Scope of service
SLA, incidents management, consulting, development
Included service support hours in the package
40h
Reaction / resolution time
Critical error – 4h / 10h
Important error – 4h / 18h
Defect – 8h / 60h
M365 adoption meetings
1h monthly
Transfer service hours and exchange on the development
3 months

PLATINIUM

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8), possible up to 24/7
Scope of service
SLA, incidents management, consulting, development, migration
Included service support hours in the package
100h
Reaction / resolution time
Critical error – 2h / 8h
Important error – 4h / 16h
Defect – 8h / 40h
M365 adoption meetings
2h monthly
Transfer service hours and exchange on the development
3 months

Download information about our Microsoft 365 support plans

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Our case studies prove our expertise

Development of an Intranet solution Development of an Intranet solution

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Presentation on M365 tools for employees Presentation on M365 tools for...

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Improving intranet with custom web parts Improving intranet with custom web...

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Intuitive and user-friendly intranet based on SharePoint Intuitive and user-friendly intranet based...

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Multilingual support for SharePoint-related requests Multilingual support for SharePoint-related requests

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Intranet renewal and Microsoft 365 data migration Intranet renewal and Microsoft 365...

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Reducing maintenance costs by migrating SharePoint platform... Reducing maintenance costs by migrating...

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Migration of data storage to a new SharePoint platform Migration of data storage to...

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Dedicated project management applications development... Dedicated project management applications development...

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Audit of an existing SharePoint farm Audit of an existing SharePoint...

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Leader in the manufacture and sale of electrical&electronic equipment

Online booking and reservation software Online booking and reservation software

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GLOBAL EMPLOYEE BENEFIT PLATFORM PROVIDER

Improving business processes by providing Microsoft 365... Improving business processes by providing...

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GLOBAL PRODUCER OF DECORATIVE PANELS

Handling urgent incidents and service requests with Microsoft... Handling urgent incidents and service...

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LEADING PRODUCER OF DRIVELINE SYSTEMS FOR AUTOMOTIVE

Analysis of SharePoint environment to enhance its efficiency Analysis of SharePoint environment to...

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International group of energy companies

Enhancement of the collaboration techniques with Office... Enhancement of the collaboration techniques...

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LARGEST FINANCIAL INSTITUTION IN CENTRAL AND EASTERN EUROPE

Analysis of enterprise environments – compliance reports... Analysis of enterprise environments –...

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Global provider of Claims Management Solutions

Audit of an existing SharePoint farm – migration from... Audit of an existing SharePoint...

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LEADING HARDWARE RESELLER IN POLAND

Knowledge Base – development of SharePoint solution Knowledge Base – development of...

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LARGEST FINANCIAL INSTITUTION IN CENTRAL AND EASTERN EUROPE

Improving internal communication in a Bank Improving internal communication in a...

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GLOBAL PROVIDER OF LEADING POWER AND DIGITAL TECHNOLOGIES

Development of SharePoint Platform Development of SharePoint Platform

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Microsoft 365 support service

We offer full system support with a flexible approach allowing transfer or exchange of unused service hours

100+ certified specialists

100+ certified specialists

50 000 users

50 000 users

24/7 support

24/7 support

Microsoft Gold Partner

Microsoft Gold Partner

Flexible SLA

Flexible SLA

M365 adoption meetings

M365 adoption meetings

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

Full system support

Full system support

Flexible cooperation

Flexible cooperation

Varied service options

Varied service options

Microsoft best practices

Microsoft best practices

Up-to-date knowledge

Up-to-date knowledge

Great customer service

Great customer service

BRONZE

SILVER

GOLD

PLATINIUM

Powering innovation in the data landscape. Meet Sii Poland’s Data & Analytics Competency Center

Sports in the workplace? Find out how, following the story of Emil and Mateusz, who initiated a company swimming group for triathletes,...

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Sie werden auf die deutsche Homepage weitergeleitet.

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.