Offering:

Industry:

Technologies:

About client

Manufacturer of trucks, buses, engines and machines. The Polish branch of the Group supports all branches of the Group in Europe with IT solutions.

The challenge

  • Training 400 people on the ITIL®4 Foundation.
  • Training people from 26 countries, including Brazil, Sweden, France, Africa, USA, Australia, UK.
  • Conducting trainings in 4 languages: Polish, English, Swedish and French.
  • Preparing the participants for the ITIL® 4 Foundation accredited exam.

What we did

  • We discussed with a key decision-maker on the client’s side the needs and expectations of the client regarding the trainings.
  • We faced challenges such as conducting training for people located in Australia, where we trained at night Polish time zone for 4 days, several hours each.
  • We conducted an accredited ITIL® 4 Foundation training.

Effects

  • Acquiring knowledge about creating, maintaining and defining the value of the service in accordance with the ITIL® best practices.
  • Exchanging experience in the field of customer service management practices and forms of cooperation with clients with different priorities.
  • Passing the ITIL® 4 Foundation exam.
Learn more
See More

We are constantly searching for talents

Join Sii and get a chance to work on similar projects for prestigious customers.

See More

Get an offer

If you have any questions or would like to learn more about our offer, feel free to contact us.

Send your request Send your request

Get an offer

Artur Regional Director

Join Sii

Find the job that's right for you. Check out open positions and apply.

APPLY APPLY

Join Sii

Dorota Software Engineer

SUBMIT

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.

Czy chcesz opuścić tę stronę?

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden dann auf die englische Sprachversion der Website weitergeleitet.

Möchten Sie fortsetzen?