About client

Norlys was formed in 2019 as the merger between Syd Energi and Eniig. With over 2500 employees, it’s Denmark's largest integrated energy and telecommunications group. Norlys supplies over 1 million addresses in Denmark with electricity and the Internet.

The challenge

Smooth end-customer service is essential for the image of the new company on the market. Norlys needed to create a unified self-care system to replace different platforms used before the merge.
The new system required also a new back-office solution.

What we did

Sii members of the project team worked closely with Norlys on:

  • business analysis,
  • system architecture,
  • software development and testing,
  • organizing code quality control procedures,
  • test automation for integrations with backend.

Overall Sii team performance was supervised by Sii Service Delivery Manager.

Effects

Delivery time: Nov 2019-Apr 2020.

Norlys’ customers enjoy now a new system with functionalities such as usage chart, list of invoices, or profile and identity management. The team met a tight deadline and delivered a product that is (a) open for future challenges and (b) easy adaptable, with its modular, scalable architecture.

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