About client

Norlys was formed in 2019 as the merger between Syd Energi and Eniig. With over 2500 employees, it’s Denmark's largest integrated energy and telecommunications group. Norlys supplies over 1 million addresses in Denmark with electricity and the Internet.

The challenge

Norlys needed to create a unified customer service system to replace different platforms used before a merger.

What we did

The members of the Sii project team, supervised by Sii Delivery Manager, worked closely with Norlys on:

  • analyzing business models,
  • system architecture,
  • software development and testing,
  • organizing code quality control procedures,
  • test automation for integrations with backend.

Effects

  • Norlys’ end customers use the new customer service system
  • System’s functionalities include energy and media orders
  • Product open to future challenges and easily adaptable thanks to its modular, scalable architecture was delivered on time
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