Send Your Request Join Sii
Send Your Request Join Sii

About the client

The company is a world leader in the field of construction and industrial products, present in Poland for 25 years and employing 7 500 people. It comprises 20 well-known brands such as Sekurit, Building Glass Polska, Glasssolution, Swisspacer, Ecophon, Isover, Isoroc, PAM, Webber, Rigips, Leca.

The challenge

The client needed to implement a remote Service Desk support in accordance with ITIL, as the previous ticketing system (ServiceNow) was insufficient.

What we did

  • Audited IT services and processes in all group companies located in Poland.
  • Established a VPBX solution with IVR, queuing, and prioritization.
  • Provided IT support in 24/7/365 mode based on SLA and measurable KPIs.
  • Implemented on-site support.

Benefits for the client

  • IT support for over 3 500 group employees and maintenance of the assumed SLA/KPI indicators
  • Single point of contact for the client’s employees (PL) available in 24/7 mode
  • Creation and update of Knowledge Bases
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We are constantly searching for talents

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If you have any questions or would like to learn more about our offer, feel free to contact us.

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Natalia Competency Center Director

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Paweł Process Owner

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