Service Desk

Do you search for an experienced business partner? We provide support to over 100 000 users in Poland.

ITIL Processes

Incident Management and Request Fulfillment, Problem Management, Asset Management and Access Management – do you need support? Contact us!

Local support from every location in Poland

We provide incident handling services in a 24/7 regime.

ITSM Tools

We rely on our experience to provide your organization with the best tools.

Do you face constant problems with proper functioning of workstations, telephones or tablets? Does it happen often, that the applications they use, don’t work the way they should? Is your IT infrastructure in need of expert support? Sii will help you and your organization!

We will provide you with a 24/7support. For your extra convenience, we will create a single phone line to report the occurring incidents, or if you prefer, you can submit tickets by mail, or with the use of a dedicated application. In case solving your problem requires a visit of an expert – Sii is there for you

Thanks to our branches, located in the biggest Polish cities, our engineer will arrive at your office within one hour of a ticket submission.

We want to deliver the highest quality to your business – the ITIL methodics and internal PMO helps us achieve this goal. The PMO makes sure that every project is executed maintaining the highest quality and according to the strict SLA rules. .

Our services
Service Desk

We offer incident handling services with the use of the first line support in a 24/7 regime, maintaining the strict SLA rules. We manage both the typical and most complex problems. The defined KPIs and advanced ITSM tool allow our clienys to monitor the service level on a daily basis.

Local Support

Sii provides maintenance support services in our clients’ locations. Thanks to 8 offices in Poland, we are able to maintain a quick response time, which is a critical factor for the on-site support service. Our team can work effectively across the entire country thanks to the support of specialist ITSM tools.

Application Support

Sii offers comprehensive support and maintenance of applications used in your company. We  – guarantee security during the day-to-day exploitation of the system as well as adjusting it to current needs of your organization and watching over its planned development.

Consulting

Sii offers consultancy in the area of methodics, processes and creating a complex Service Desk service. Thanks to many years of experience a knowledge base and expert staff, we are able to help our Clients effectively. The work of our team is based on the ITIL standards and our own methodics, developed along the years of Sii’s operation, this is why we guarantee the highest standards of consultancy.

Sii strengths

  1. Over 100 000 users in Poland who rely on our service desk support.
  2. Over 150 specialists working in our Help Desk, Field Support/User Support.
  3. 8 branches in Poland offering support in a 24/7/365 regime.
  4. When delivering services, we rely on SLA rules and best ITIL practices.
  5. Transparent monitoring system of fulfilling KPIs.
  6. Our consultants communicate in several languages.

Are you looking for an ITSM tool suitable for your organization? Maybe you have already chosen one, but you are still looking for expert knowledge in the area of configuring? Or maybe it is simply that you would like to talk to experts, who for over a dozen years or so have been conducting projects for the biggest organizations on the market, and gain help already on the early concept stage of change in your company?

 Our experienced team will help you with every problem concerning the Service Desk. We will tell you how to map processes in your organization, we will present you with effective tools for request management and we will show you the advantages and disadvantages of each of them. Most of all we will listen to your needs, so that our help is even more effective.

 

Selected technologies

SERVICEDESK-logo-hp SERVICEDESK-logo-jira SERVICEDESK-logo-manage-engine SERVICEDESK-logo-remedy SERVICEDESK-logo-tivoli

Sii strengths

  1. Over 100 000 users in Poland who rely on our service desk support.
  2. Over 150 specialists working in our Help Desk, Field Support/User Support.
  3. 8 branches in Poland offering support in a 24/7/365 regime.
  4. When delivering services, we rely on SLA rules and best ITIL practices.
  5. Transparent monitoring system of fulfilling KPIs.
  6. Our consultants communicate in several languages.

Our Projects

Service Desk – field support

Business need Rapid growth of the organization forced company to […]

24/7 field support services

Business need International Service Desk and Field Support services provider […]

Service Desk

Business need Restructuring the company, minimalizing the contribution to the […]

Contact

LinkedIn
Mateusz Micek

Mateusz Micek Practice Sales Manager

Have you become interested in our offer? Would you like to know how Sii can support your business? We welcome you to contact us! Our expert will answer all your questions and help you select the best offer for you!
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